No People, no Roles

Don’t get confused between the “Community” and “Enterprise” editions. I think the zendesk pages refer to the Enterprise edition. https://opentickets.com/community-edition/ details the CE, which is this version of the plugin.

Hope that helps

Simon (just another user!)

Thanks Simon… although I read about every page on the site(s) (many of them twice!) ?? I don’t think I caught that difference in role management options. Many of the features listed in the Features tab on the site were somewhat difficult to distinguish one version from the next. I’ll continue to test and see what else I come up with. ??

Thanks again.

I found myself getting confused at first as well. It doesn’t help that the reviews are clearly for the paid product, as they refer to functionality that isn’t in the CE (seating plans and so on)

I will say that the CE version is basic but functional (I found a few bugs, but they were quickly dealt with) For my purposes (GA events, no need for seating) it works fine. We do have some additional requirements (Adult/Child pricing for the same event) but they will be addressed by a paid for extension (Ive been quoted $29) which I will be happy to pay for. We don’t need all the Enterprise functions, so the ability to pick the bits we do need, at a price point that is acceptable to a Charity, is ideal.

Other products are available, but I’ve not yet found one that does what this does at a price we can afford – for us selling ticket by eCommerce is a convenience rather than a necessity, so doesn’t warrant huge investment. We can afford $50 for a few useful extensions, but not hundreds.

Simon

Hey @majecdad You guy bring up a good point about it not being crystal clear about the differences between Community and Enterprise. (The Zendesk isn’t supposed to be exposed to the outside world…That is for Enterprise customers and is definitely a source of confusion. That’s my next phone call!)

We’re going to be making changes to the commercial website and also the Support link will require a login to the Enterprise portal for support and questions.

@bradleysp thank you for the explanation. FYI we’re in QA on the ‘GA Multiprice’ and will come out soon. We agree with the ‘smorgasbord’ idea for the small clarity, small business, spiritual organization, schools, etc. who don’t need ALL the functionality of Enterprise.

A good thing is the response has been tremendous, and we really appreciate people like you who take the time to help us make it better for everyone.

-Mike