No PDF on “on-hold” -> “In progress” transition

Could you please send a screenshot from your actual settings, that you’ll find under WooCommerce?> PDF?Invoices?> Documents?> Invoice? It’s not a problem if your settings are in Dutch. You can use imgbb.com to upload your screenshot, and then share the uploaded image URL here.

Thanks for the quick reply!

These are the settings, Document page:
https://ibb.co/MhJNH2L
https://ibb.co/s3r6fb3

Settings on Status page:
https://ibb.co/Pg754pY
https://ibb.co/ZhLfPSx

Example of working PDF generation in order log. Note the timestamps:
https://ibb.co/mvvwJd8

Example of order where the invoice is generated by hand by clicking the button for it at 10:50AM:
https://ibb.co/GPfgJZY

Please let met know if you need more info.

@yordansoares Not to rush, but have you read my reply?

Hi @basmicait

Sorry for the late reply.

When an order is created with Bank Transfer as payment method, the status is set to on-hold, you need to change to processing manually. Is that what you’re doing?

Hi @alexmigf

The order is automatically set to Processing when the paymentprovider receives the funds.

Please see the screenshot, and explanation below:
https://ibb.co/Thn8kYm

The steps in the log are:

June 19th 14:35:
Payment is started through, banktranfser chosen

June 19th 14:36:
Payment is still open, message shows comment “status will be updated automatically”

June 20th 11:08:
Status changed to Processing (done automatically)

June 20th 11:08:
Payment fulfilled, message from Mollie (payment provider)

June 20th 17:00
PDF invoice created by hand (because it was not generated on status changed. This is exactly the problem we have with the plugin.)

Thanks for providing more details, @basmicait!

First, I would like to mention that an order status is not the same as an order email notification. The Attach to setting shows as options the available order email notifications in your store, which in the case of WooCommerce defaults, usually have the same name as the order statuses, because they are related to them, and this can lead to confusion.

That said, the way our free plugin creates an invoice automatically is when you select order email notifications in which it will be attached, under WooCommerce > PDF Invoices > Documents > Invoice > Attach to: The attachment process will create an invoice document with its respective number.

But it’s possible that the payment method you mentioned is disabling the email notifications for the order paid using that specific payment method. In such case, even if you have selected the email notification related with the order status in which you want to create the PDF invoices, it will not be created when the order reaches that status, because the email will not be sent.

However, the Professional extension, offers another way to create documents, based on the order status (without the need to attach it), specifically the Create automatically for setting. That is, if you select the Processing or Completed order statuses for this setting, the PDF document will be created when the order reaches any of these order statuses:

By the way, if you have more questions about the Professional extension, please write us at [email protected], because www.remarpro.com doesn’t allow us to answer pre-sale questions or provide premium support for our paid plugins in these forums.

Hi @yordansoares,

Thank you for your extensive explanation! We will order the Pro version and use the function you described in your answer.

Have a great weekend!

Regards,

Bas

We’re happy to help, @basmicait!

Don’t hesitate to write us again at [email protected], if you need any help.

Have a great weekend, you too!