• Resolved knashop

    (@knashop)


    Hi!

    I’m working with the free version. I’ve created an event, I can purchase the tickets and after changing the orderstatus to completed the ticket appears under Events with the correct Ticketnumber.

    However, no email with attached tickets is send and, after some investigation, I found no PDF is created at all. The PNG files with barcodes are created as it’s creation time corresponds with the time of order completion.

    I already deleted and re-installed the plugin, without succes.
    What could be the reason no PDF is created/send?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @knashop ,

    There is the possibility of error which occur during the order status change, check the error log of the site , is there any critical error or not first and also make sure you have set the setting of the event .

    because usually the PDF ticket which is usually created from our plugin is get store in events_pdf folder under the upload folder on the server file

    Regards,

Viewing 1 replies (of 1 total)
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