No PDF attached to e-mails

Hi @e3boss,

Could you please send me a screenshot of your Attach to setting, under WooCommerce?> PDF?Invoices?> Documents?> Invoice? You can use imgbb.com to upload the image, and then share the URL here.

Also, check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix. If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs

Finally, go to WooCommerce > Status > System Status, click on Get system report, then click on Copy for support, paste it on https://pastebin.com/ (set a paste expiration for one week, just in case), and finally paste the pastebin.com link in your reply here.

Hi,

here is the screenshot: https://ibb.co/TMzf6tt

I checked WooCommerce’s logs but there are no errors.

Here is WooCommerce’ System report: https://pastebin.com/wvV9h0Vs

Thanks

I have a few more questions:

1. I wonder if the error displayed in your screenshot has something to do with this issue:
   
   Do you have some code snippets set in your store related with our plugin?
2. Are you able to open a PDF invoice, even if it’s not being attached in the email notifications?

Hi,

I created a personal design for my invoices, completely different from the standard one, but yes, I can open them and I don’t have code snippets related to your plugin.

Please follow these steps to find out if the issue occurs before the message is sent:

1. Install and activate the WP Mail Logging by MailPoet plugin
2. Open an existent order, find the Send order email panel, on the right side, select one of the email notification in which you attach the invoice, e.g. Complete order, and click on Save order and send email:

   

3. Then go to Tools > WP Mail Log, find your last email, and check if there are files in the Attachments column, and/or any notice on the Error column:

   

4. Share the results with us ??

Hello,

I followed your instructions but there are no attachments and no errors: https://ibb.co/pK01bpX

Could you please try disabling all your active plugins, except WooCommerce and WooCommerce PDF Invoices & Packing Slips, create a new test order with your admin user, and check if the PDF invoice is attached?

If so, try activating a plugin at a time, send the Customer invoice / Order details email on each plugin activation, to check if the invoice is still attached correctly, and repeat the process with each plugin:

That way, you should find the plugin that is causing the issue.

Let me know if you find the “culprit”!

Hello,

I followed your instructions but there aren’t attachments or errors on the logs.

That’s weird. The invoice should to be attached to that email, if you still have these settings. So, just to be sure, did you try by disabling all your active plugins, and then send the Customer invoice / Order details email on each plugin activation, as I suggested above?

If so, since you said above that you created a personal design (what I understand as a custom PDF template), could you please temporarily switch to the Simple template, under WooCommerce?> PDF?Invoices?> General?> Choose a template, and run the tests again? If the tests work, that will mean that the root of the issue is in the code of your custom template.

I disabled everything but WooCommerce, WooCommerce PDF Invoices & Packing Slips and WP Mail Logging but now I tried, as you suggested, to switch template and now it send the attachment too.

So I need to understand which is the problem with my template.

Finding the root of the problem is a good start to fixing it: I hope you get it fixed soon!