No Payment Recieved in Stripe, But Woo Is Showing Payment Processing

Hello @stuartflatt

Thank you for your post, the log, and the screenshot. Please would you check whether you have error logging enabled in the Stripe extension’s Advanced settings, here:

Screenshot: https://cln.sh/h6GK7x6w1Eu0ZrRuR0eU

If it is enabled, please would you check for logs for the Stripe extension in WooCommerce > Status > Logs. Here is a demonstration of how to browse the logs: https://cln.sh/B8qaZ7clP9UwyHPlDopa

Please share logs for 4 March when the example order you pointed out was placed.

In addition, please would you share your site’s System Status Report with us. Here is more information about this: Understanding the System Status Report

If you’d prefer, you are welcome to open an email ticket, and share this information with us by email instead. You can do that here: https://woocommerce.com/my-account/create-a-ticket

Hello again @stuartflatt

In addition to my previous requests, please would you also check whether you perhaps have the Issue an authorization on checkout, capture later option enabled, here:

Screenshot link: https://cln.sh/n6TpTyDuz1EViuyXsg9i

If you do have that enabled, it could explain what you’ve observed. I suggest disabling that option so your orders are only processed when the site receives payment confirmation from Stripe.

Hi Paul,

I do not have Stripe logs enabled (but do now). I also do not have the transaction preference option enabled that you mentioned.

Status log can be seen at https://pastebin.com/SqypFvri.Thanks

Hi there,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.