No payment method is available

Hi Frank @frankbiganski,

Thank you for reaching out.

I’m sorry to hear that you’re experiencing issues with your payment methods. I’ll be glad to help you out.

First, regarding the “No payment method is available” message, it’s important to ensure that your WooCommerce Stripe payment method is correctly setup. Please ensure that you’ve entered all necessary details in the settings and that the payment methods are enabled and working in test mode before switching to start accepting payments.

As for the issue with the settings not saving, it might be related to a plugin or theme conflict. To rule this out, please try disabling all other plugins except WooCommerce and WooCommerce Stripe Payment, and switch to a default theme like Storefront or Twenty Twenty-Four, then test again. If the issue resolves, you can enable your plugins and theme one by one to identify the source of the conflict.

The “Test Mode” warning popping up despite it being unchecked might be due to some cached data. Clearing your browser cache or trying a different browser might help. Also, ensure that there are no caching plugins active on your site that might be causing this issue.

Please try the suggested steps and let us know how it goes.

Hi, Thank you for responding. I disabled all plugins and theme I still have the issue.

In my original post, I mentioned that I have two websites that are identically set up. The website thedronecoach.io works but thedronecoach.com has the issues. Same themes, same plugins.

I noticed that under my WC Account status, it states: “No test webhooks have been received…” but my Stripe account says everything is connected and working properly.

The connection process is automatically, so it appears the connections are being set up automatically. I liked it better when we used to manually input the publish and secret keys.

Hi @frankbiganski,

The connection process is automatically, so it appears the connections are being set up automatically. I liked it better when we used to manually input the publish and secret keys.

Thanks for sharing more details on this.

As a next step, could you please disconnect the Stripe Payment gateway and try connecting the same afresh? This will help establish any connection issues.

Let us know how this goes.

Hi,

I deactivated the WooCommerce Stripe Gateway plugin by Stripe, changed payment method to cash on delivery, place purchase into cart, click “Proceed to Checkout”, and I get “No payment method available. Your cart is currently empty.”

I reactivated the Stripe plugin, reconfigured to Stripe, get the “successful” response, but same “No payment method available…” error at checkout.

I’ve contacted Stripe yesterday as well and they just started looking into the issue.

I’m going to see about generating new API keys. It seems it’s not connecting to Stripe in the final steps.

Hey @frankbiganski ,

Since this is also happening with COD enabled, it’s possible that the “No Payments Methods Available” issue may be related to the Shipping settings not being configured correctly. Although the empty cart error seems unrelated here. ??

Can you navigate to WooCommerce → Settings → Shipping → Shipping Zones?and check that the Shipping is set up correctly? This will help us rule out misconfigured shipping causing the “No Payment Methods Available” error.

As for the empty cart issue, can you please share a clear screenshot of the WooCommerce → Settings → Advanced → Page Setup page. I’d like to double-check the Checkout Endpoints, and make sure there are no spaces in your endpoint URLs.

If those look good, can you please share a copy of the following:

• System Status Report:?navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log:?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

Cheers!

Hi,

I only sell an online learning materials, no downloads or shipping. So I have my shipping turned off, no shipping, which is the same as my website thedronecoach.io – which is working fine.

There’s no endpoints on either of my websites at the location mentioned. Both websites, both working and non-working, have Pay: order-pay, Order received: order-received, etc. The site that works is set up the same way. That’s what’s really odd… the website that works (thedronecoach.io) is set up the same as thedronecoach.com, only thedronecoach.com has the “No payment method available. Your cart is currently empty.” And I’m getting “No webhooks” report yet the setup was successful.

I’m thinking about deleting the Stripe account and starting from scratch as I’m thinking the issue is with Stripe.

Here’s the reports. Thank you!

————————————–

` WordPress Environment</p> <p>WordPress address (URL): https://thedronecoach.com<br>Site address (URL): https://thedronecoach.com<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 3 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p>Server Info: LiteSpeed<br>PHP Version: 8.2.21<br>PHP Post Max Size: 3 GB<br>PHP Time Limit: 480<br>PHP Max Input Vars: 5000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7</p> <p>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB-cll-lve<br>Max Upload Size: 3 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.3.3<br>WC Database Prefix: wp_<br>Total Database Size: 13.45MB<br>Database Data Size: 10.18MB<br>Database Index Size: 3.27MB<br>wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine 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0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB Post Type Counts</p> <p>attachment: 122<br>custom_css: 1<br>customize_changeset: 30<br>lp_course: 3<br>lp_order: 2<br>lp_question: 361<br>lp_quiz: 6<br>nav_menu_item: 20<br>page: 32<br>post: 2<br>revision: 416<br>sp_lc_shortcodes: 1<br>sp_logo_carousel: 52<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpex_templates: 1 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (16)</p> <p>CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.7<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>FileBird Lite: by Ninja Team – 6.4.2<br>Site Kit by Google: by Google – 1.139.0<br>WPBakery Page Builder: by Michael M – WPBakery.com – 7.9<br>LearnPress – Export/Import Courses: by ThimPress – 4.0.4<br>LearnPress – WooCommerce Payment Methods Integration: by ThimPress – 4.1.4<br>LearnPress: by ThimPress – 4.2.7.2<br>Logo Carousel: by ShapedPlugin LLC – 3.6.2<br>Total Theme Core: by WPExplorer – 1.9<br>Watu Quiz: by Kiboko Labs – 3.4.2<br>WooCommerce Stripe Gateway: by Stripe – 8.8.2<br>WooCommerce: by Automattic – 9.3.3<br>Yoast SEO: by Team Yoast – 23.8<br>WP File Manager: by mndpsingh287 – 8.0<br>WP Mail SMTP: by WP Mail SMTP – 4.2.0 Inactive Plugins (0) Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 312 KB WC Pages</p> <p>Shop base: #716 – /course/<br>Cart: #717 – /cart/ – Contains the [woocommerce_cart] shortcode<br>Checkout: #718 – /checkout/ – Contains the [woocommerce_checkout] shortcode<br>My account: #719 – /my-account/<br>Terms and conditions: #15 – /lp-term-conditions/ Theme</p> <p>Name: Total<br>Version: 5.19<br>Author URL: https://www.wpexplorer.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.</p> <p>Overrides: Total/woocommerce/archive-product.php<br>Total/woocommerce/checkout/form-checkout.php<br>Total/woocommerce/loop/loop-start.php<br>Total/woocommerce/loop/orderby.php<br>Total/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0<br>Total/woocommerce/single-product/meta.php<br>Total/woocommerce/single-product/rating.php<br>Total/woocommerce/single-product/tabs/tabs.php<br>Total/woocommerce/single-product/title.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? 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——————————

2024-11-12T00:55:49+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T03:14:12+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T04:14:51+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T04:14:51+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T04:15:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T04:15:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T04:15:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKBVVCj91X4yzt2w8MTzM3n
====End Log====

2024-11-12T04:15:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QK0CoCj91X4yzt2BnRjRqAP request: Array
(
)

====End Log====

2024-11-12T04:15:14+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QK0CoCj91X4yzt2BnRjRqAP response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:14+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QK0CoCj91X4yzt2BnRjRqAP because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T04:15:14+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T04:15:14+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T04:15:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKBVbCj91X4yzt2y8HaHzXx
====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVVCj91X4yzt2w8MTzM3n request: Array
(
)

====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVVCj91X4yzt2w8MTzM3n response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:19+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QKBVVCj91X4yzt2w8MTzM3n because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T04:15:24+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKBVhCj91X4yzt2MhavpAWO
====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QK0EoCj91X4yzt22UaosxNB request: Array
(
)

====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QK0EoCj91X4yzt22UaosxNB response with stripe-version: 2024-06-20
====End Log====

2024-11-12T04:15:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QK0EoCj91X4yzt22UaosxNB because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T06:44:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:25+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:26+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:26+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:27+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:27+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:27+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:28+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:28+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:29+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:29+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:30+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:30+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T06:44:30+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T07:10:50+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T07:10:51+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T08:19:06+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T08:19:06+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:06+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T08:19:07+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKFJWCj91X4yzt2maLpvkvQ
====End Log====

2024-11-12T08:19:07+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVbCj91X4yzt2y8HaHzXx request: Array
(
)

====End Log====

2024-11-12T08:19:07+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVbCj91X4yzt2y8HaHzXx response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:07+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QKBVbCj91X4yzt2y8HaHzXx because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T08:19:07+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T08:19:08+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T08:19:12+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKFJcCj91X4yzt2fVlm1j5j
====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKFJWCj91X4yzt2maLpvkvQ request: Array
(
)

====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKFJWCj91X4yzt2maLpvkvQ response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:13+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QKFJWCj91X4yzt2maLpvkvQ because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T08:19:17+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints request: Array
(
[enabled_events] => Array
(
[0] => source.chargeable
[1] => source.canceled
[2] => charge.succeeded
[3] => charge.failed
[4] => charge.captured
[5] => charge.dispute.created
[6] => charge.dispute.closed
[7] => charge.refunded
[8] => charge.refund.updated
[9] => review.opened
[10] => review.closed
[11] => payment_intent.succeeded
[12] => payment_intent.payment_failed
[13] => payment_intent.amount_capturable_updated
[14] => payment_intent.requires_action
[15] => setup_intent.succeeded
[16] => setup_intent.setup_failed
)

[url] => https://thedronecoach.com/?wc-api=wc_stripe
[api_version] => 2024-06-20

)

====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints
====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleting all webhooks sent to https://thedronecoach.com/?wc-api=wc_stripe except for we_1QKFJiCj91X4yzt2PPFku8DA
====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVhCj91X4yzt2MhavpAWO request: Array
(
)

====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
webhook_endpoints/we_1QKBVhCj91X4yzt2MhavpAWO response with stripe-version: 2024-06-20
====End Log====

2024-11-12T08:19:18+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Deleted webhook we_1QKBVhCj91X4yzt2MhavpAWO because it was being sent to this site’s webhook URL.
====End Log====

2024-11-12T08:22:50+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-12T08:22:51+00:00 DEBUG
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

Hi @frankbiganski ,

I understand that you’re not seeing the payment option on thedronecoach.com, even though thedronecoach.io has the same configuration and works as expected. I can confirm that I’m seeing this issue on your site as well. Since it works on the other site with the same setup, it could suggest a connection issue.

To troubleshoot, could you try the following steps?

1. Disconnect your account, delete the plugin, and reinstall it, then reconnect with the same account. You can do this by navigating to WooCommerce > Settings > Stripe > Settings > Account Details.
2. Additionally, try using the default cart shortcode [woocommerce_cart] to see if this resolves the issue.

Please give these steps a try and let us know if the payment option appears after following them.

Hi,

I already tried those steps and it didn’t help. I also deleted everything, including the Stripe account, and I let WooCommerce make the connection and create the account. That didn’t help.

All the while, I only use the WC shortcode on both websites.

I filed an escalated support ticket with Stripe as to me, this seems to be a Stripe issue. I found someone having a similar issue where they titled the support ticket: “Stripe reports a 200 code with no failed connections.” That seems to be what’s going on.

I looked at all of the connections settings on the working website and compared them to the non-working site and all of the connections are the same.

It seems that until Stripe helps remedy the problem, I will continue to see the No Payment Method.

Thanks for your follow up.

I just navigated to WooCommerce> Status> Scheduled Actions, and I found this under the Failed link. Not sure what this does, but is this perhaps the cause of the problem? Edit: I don’t know as I see five of the same failed reports in my working website.

action_scheduler/migration_hookFailedaction-scheduler-migrationNon-repeating2024-11-12 16:47:23 +0000
(10 hours 56 minutes ago)

1. 2024-11-12 16:46:23 +0000
   action created
2. 2024-11-12 16:47:36 +0000
   action started via Async Request
3. 2024-11-12 16:47:36 +0000
   action failed via Async Request: Scheduled action for action_scheduler/migration_hook will not be executed as no callbacks are registered.

• This reply was modified 4 months, 2 weeks ago by Frank B..

On my website that works, I only have one of these events under WooCommerce> Logs> woocommerce-gateway-stripe-2024-11-13. But in the non-working site, I see four. Just providing in case it can lead to the cause of my problems.

2024-11-13T01:09:18+00:00 Debug
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20
==== ====Start Log====
account
====End Log====

2024-11-13T03:37:55+00:00 Debug
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

2024-11-13T03:38:10+00:00 Debug
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account ====End Log====

2024-11-13T03:38:11+00:00 Debug
====Stripe Version: 8.8.2====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
account
====End Log====

Hey @frankbiganski ,

I deactivated the WooCommerce Stripe Gateway plugin by Stripe, changed payment method to cash on delivery, place purchase into cart, click “Proceed to Checkout”, and I get “No payment method available. Your cart is currently empty.”

Since the issue still happens when Cash on Delivery is enabled, this seems more related to the sites configuration than with Stripe itself.

I understand that this works as expected on thedronecoach.io but not on thedronecoach.com, however a conflict test will help us rule out a possible conflict causing the issue here. Can you please run through a full conflict test and see if this makes any difference?

You can read more on how to test for conflicts here: https://woocommerce.com/document/how-to-test-for-conflicts/

Please let us know how this goes!

Hi,

Thanks again for responding. I have tried everything like this to no avail.

I believe the issue is with Stripe. Under the WC settings, webhooks shows 200’s connection and no fails but in Stripe Developers panel, it won’t get past Step 3 or 4. Stripe tech support is looking into the issue.

So I deleted my Stripe account and deleted everything WooCommerce. I created a new Stripe account and installed all WooCommerce and related Stripe plugins and now purchases work.

The only thing I did additionally was follow this guy’s YouTube tutorial and specifically at 5.30 into the video, I added the endpoint and Charge events as he suggested.
https://www.youtube.com/watch?v=MNfxCPcQe_s

I don’t remember doing that for my other website but regardless, my website is working well in test mode. What a crazy saga this has been. Gotta love it when Uranus is retrograde!

Hello Frank B.,

Thank you for your reply.

I am glad to know that you were able to resolve the issue.
I appreciate you for sharing the solution with us, it will be helpful for other users.

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help ??

Best regards.