• Resolved alortiz3

    (@alortiz3)


    alortiz3

    Hello,

    We have a store that has been working without any issues for over a year. Recently we added an additional 10 items. We can place orders for any of the old items without any issues. However, when we try any of the newly added items we get this message:
    “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.”
    Again, the site works with all the old items, but not the new items. I have gone through the entire site and have not found any issues.
    Any assistance will be greatly appreciated.

    Cheers!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Can you share example product links (new product and old product) so we can take a look?

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    Thank you for your prompt response. Here’s the system status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.revhd-orders.com
    Site address (URL): https://www.revhd-orders.com
    WC Version: 4.3.1
    REST API Version: ? 1.0.10
    WC Blocks Version: ? 2.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.3.1
    Log Directory Writable: ?
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.20
    PHP Post Max Size: 20 MB
    PHP Time Limit: 480
    PHP Max Input Vars: 1000
    cURL Version: 7.60.0
    NSS/3.34
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23
    Max Upload Size: 10 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.3.1
    WC Database Prefix: wp_
    Total Database Size: 21.48MB
    Database Data Size: 16.01MB
    Database Index Size: 5.47MB
    wp_woocommerce_sessions: Data: 0.35MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 1.36MB + Index: 1.03MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    wp_commentmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_comments: Data: 0.61MB + Index: 0.19MB + Engine MyISAM
    wp_duplicator_packages: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_maxbuttons_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_maxbuttons_collections_trans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_maxbuttonsv3: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 2.48MB + Index: 0.08MB + Engine MyISAM
    wp_postmeta: Data: 2.84MB + Index: 1.75MB + Engine MyISAM
    wp_posts: Data: 0.68MB + Index: 0.15MB + Engine MyISAM
    wp_rednao_smart_forms_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rednao_smart_forms_entry_detail: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_rednao_smart_forms_table_name: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_rednao_smart_forms_uploaded_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_fields: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
    wp_rm_forms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_rm_front_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_login: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_rm_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_paypal_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_sent_mails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_submission_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_task_exe_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 1.40MB + Index: 0.80MB + Engine MyISAM
    wp_users: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.27MB + Index: 0.23MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfconfig: Data: 1.75MB + Index: 0.02MB + Engine MyISAM
    wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilemods: Data: 1.75MB + Index: 0.36MB + Engine MyISAM
    wp_wfhits: Data: 0.36MB + Index: 0.07MB + Engine MyISAM
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wfknownfilelist: Data: 0.92MB + Index: 0.11MB + Engine MyISAM
    wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflogins: Data: 0.40MB + Index: 0.08MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
    wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpuf_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpuf_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 3
    acf-field-group: 3
    attachment: 12
    custom_css: 2
    nav_menu_item: 11
    page: 24
    post: 3
    product: 245
    quantity-rule: 4
    revision: 287
    shop_coupon: 1
    shop_order: 833
    smartforms_preview: 1
    um_directory: 1
    um_form: 3
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    Advanced Custom Fields: by Elliot Condon – 5.9.6
    Classic Editor: by WordPress Contributors – 1.6
    Duplicator: by Snap Creek – 1.4.1
    Import and export users and customers: by codection – 1.17.5.6
    MaxButtons: by Max Foundry – 8.6
    Payment Gateways per Products for WooCommerce: by WPWhale – 1.3.3
    Quantities and Units for WooCommerce: by Nicholas Verwymeren – 1.0.13 – Installed version not tested with active version of WooCommerce 4.3.1
    Remove Footer Credit: by MachoThemes – 1.0.5
    Page Builder by SiteOrigin: by SiteOrigin – 2.12.2
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.19.0
    Storefront Footer Text: by Wooassist – 1.0.1
    Title Remover: by WPGurus – 1.2.1
    Ultimate Member: by Ultimate Member – 2.1.20
    WC Password Strength Settings: by Daniel Santoro – 2.2.2
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.14.1
    WooCommerce Product Table: by Barn2 Media – 2.5.1 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.37 (update to version 4.1.42 is available) – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce: by Automattic – 4.3.1 (update to version 5.4.1 is available)
    Wordfence Security: by Wordfence – 7.5.3
    WP File Manager: by mndpsingh287 – 7.1.1
    WP Mail SMTP: by WPForms – 2.8.0
    
    ### Inactive Plugins (1) ###
    
    WooCommerce Order Status Control: by SkyVerge – 1.12.3 – Installed version not tested with active version of WooCommerce 4.3.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: RevHD Theme
    Version: 2.5.6.1589920266
    Author URL: https://woocommerce.com/
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 3.6.0 – 3.7.0 is available
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: storefront-child/woocommerce/emails/admin-new-order.php
    storefront-child/woocommerce/emails/email-addresses.php
    storefront-child/woocommerce/emails/email-order-items.php
    storefront-child/woocommerce/emails/email-styles.php
    
    ### Action Scheduler ###
    
    Complete: 313
    Oldest: 2021-05-17 09:49:11 -0500
    Newest: 2021-06-15 11:31:10 -0500
    
    

    Exmaples of Available Parts:
    Old Item:443 simple RM-S01 1 0 visible Rev Max Seal 3 Year Warranty Steer Seal (383-0236, 380001A, 35058) – 12 pack taxable 1 0 0 0 19.95 WD > REV MAX SEALS (3 Year Warranty) 5 19.95 239.4 239.4 5 239.4 field_5ec4046fb80c4 field_5ec30278dd444 on 12 0 48 0

    ———————————————————————————————————————————————————–

    New Item:1722 simple RL-T03 1 0 visible Rev Loc Nut Trailer TN Universal Spindle Locking Nut (447-4743) taxable 1 0 0 0 23.95 WD Credit > Rev Loc Nut 13 19.95 239.4 239.4 13 191.6 field_5ec4046fb80c4 field_5ec30278dd444 on 8 0 48

    Hello,

    Looking at the System Status, I see that you use Payment Gateways per Products for WooCommerce which seems to show a particular payment method based on the product. By any chance, does this plugin settings have anything to do with the current issue?

    If not, I’d recommend running a full conflict test to determine if the issue is coming from a plugin/theme conflict. Here’s how to do a conflict test:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    Solved the problem by reassigning the product to a different category. There seems to be an issue with WooCommerce when using several categories and sub categories.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No Payment Method Found’ is closed to new replies.