No order on Analytics Report but we have on WooCommerce

  • Resolved adchiefio

    (@adchiefio)


    6 months, 3 weeks ago

    Hi there, we have a problem with WooCommerce Analytics. When I navigate to August 13–16, there’s no data. However, we have sales on those dates.

    • This topic was modified 6 months, 3 weeks ago by adchiefio.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @adchiefio,

    Thank you for reaching out to WooCommerce Support.

    Just to verify, is it not showing the data for only August 13–16 or previous months as well?

    Can you try to import “Import Historical Data” from WP Admin → Analytics → Settings?

    Also try going to WooCommerce > Status > Tools > Clear analytics cache > Click Clear. Then try rerunning the report.

    If it’s still not working, check under WooCommerce > Status > Scheduled Actions to see if there are any stuck processes preventing the updated information from importing.

    Let me know how that goes!

    Thread Starter adchiefio

    (@adchiefio)

    Hi Rajesh, 

    Thank you! I’ve already found out the root cause of the issue. We have a MailChimp plugin installed on the site that creates an action scheduler. This is the reason why the import historical data is stuck as well.

    Hi @adchiefio,

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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