No order but payment processed

  • Resolved Bardin

    (@bardinellis)


    3 years ago

    Hi.

    Having some issues with payments being processed incorrectly.

    In many cases users go to checkout then try to pay with Revolut (which seems to be failing). They are then returned to checkout and choose another gateway (Stripe).

    But, then Revolut still actually processes the payment and they are charged twice (different gateways).

    We’ve experienced about 10 of these “failed”/charged incorrectly orders.

    Is this a known bug and is there anything we can do to correct this?

    Thank you.

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