No options available, only upgrading to premium?

  • Resolved Anna Webdesign

    (@anna-webdesign)


    4 years, 10 months ago

    Hello,

    I am not seeing any of the options anymore. The only thing showing when I click on ‘check out’ form is:

    “WooCommerce Checkout Field Editor Pro premium version provides more features to design your checkout page.”

    Some more info and a button for upgrading to a premium version?

    Where did all the options go to?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    That’s strange. We are not able to recreate the issue in our testing environment.

    Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved now.

    We are going to mark this thread as resolved.

    Thank you!

    Thread Starter Anna Webdesign

    (@anna-webdesign)

    Goodmorning,

    No it is not resolved, and it is still happening on multiple websites.

    I just wanted help through the forum instead of going to another website.

    I will do this later on today.

    So not resolved!

    Thread Starter Anna Webdesign

    (@anna-webdesign)

    It is also messing up a very important plugin that we use voor shipping. I decided to just delete this plugin from our websites. So resolved now.

    Plugin Author ThemeHigh

    (@themehigh)

    We understand your concern.

    We tried to recreate the issue in our local environment however we are not able to do so.

    We believe that it might a site-specific issue and we may need access to our plugin settings on your site inorder to debug the issue further.

    It is not recommended to provide the login details in the public forum. Those who are viewing this thread will be able to access your site. This is the reason why we have asked you to raise a ticket through our website which is only viewable by our support team.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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