No option to to buy and print label

Hi @mansugi,

Please keep in mind the shipping labels are purchased on the orders page! (The link you shared isn’t an order page link!). Can you tell us if you’re using the WooCommerce Shipping plugin or the original WooCommerce Shipping and Tax plugin?

Here are the respective guides for each option, first for the setup, then for the actual purchasing and printing of labels process:

WooCommerce Shipping:

• https://woocommerce.com/document/woocommerce-shipping/#Set-Up-Shipping-Labels-&-Origin-Address
• https://woocommerce.com/document/woocommerce-shipping/#Creating-Shipping-Labels

WooCommerce Shipping & Tax:

• https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#set-up-shipping-labels
• https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#print-shipping-labels

I hope this helps!
-OP

I have both plugins installed and up to date with payment info.

There is no “create shipping Label” at the top of the order.

https://wampawear.com/wp-admin/post.php?post=62482&action=edit

Hi @mansugi

I have both plugins installed and up to date with payment info.

There is no “create shipping Label” at the top of the order.

Thank you for the additional details. The Create Labels box should show up at the top of the order page:

https://wampawear.com/wp-admin/post.php?post=62482&action=edit

We can’t view this link because it’s a link to your WordPress admin dashboard restricted for admins of your site. If you want, you can share a screenshot of what you’re seeing on your end. You can use Snipboard.io to quickly share screenshots on the forums.

However, the link you shared isn’t an order link, you can check on my previous screenshot for the difference.

Finally, to learn more, is your store address set to the US and the currency set to USD? Both are requirements for purchasing shipping labels.

Cheers!
-OP

https://snipboard.io/jQJcTL.jpg

Now I am getting email from my customers.

What is going on with these plugins………….

Message Body:

Hello!

I’ve ordered from WampaWear before, however this time when I am attempting to purchase a belt, it says that there are no shipping options. I’m not sure what’s going on, as I’ve checked my address several times.

Could you help me solve this issue? Thanks!

Sincerely,

I have both installed and activated.

WooCommerce Shipping and WooCommerce Shipping and Tax.

Hi @mansugi,

Thank you for sharing the screenshot. Please click on this little icon here to expand the Shipping Label box:

Does it work for you afterwards? NB: please avoid sharing screenshots where customer details are visible, you can crop the screenshots or blurr them in such a way that private data remains private! Thanks!

Regarding the new issue that arised:

I’ve ordered from WampaWear before, however this time when I am attempting to purchase a belt, it says that there are no shipping options. I’m not sure what’s going on, as I’ve checked my address several times.

Can you confirm which address your customer is trying to use? Do you have a shipping zone that covers said area? I just tried your checkout page, and I’m not getting any errors; please check:

Please keep us posted!
-OP