No option to inport tickets

Hi @eyeghoti

Thanks for reaching out.

I think you can only import tickets if you are able to create them inside your event. If not, then it could be your Payment options are not successfully set up yet. Were you able to set up your Ticket Commerce Payment options from Tickets > Settings > Payments?

If that doesn’t help, could you provide the version of the following? This will help me understand how your system is set up.

• PHP
• WordPress
• The Events Calendar
• Event Tickets
• Theme

Hi Darian. Thanks for your help.

I can create Tickets within Events and successfully import Events and RSVPs from CSVs.
Paypal is set up and payments seem to be working correctly.

PHP: 7.4.33
WordPress: 6.2
MySQL: 10.1.48-MariaDB
The Events Calendar: 6.0.12
Event Tickets: 5.5.10
There: Sydney (no child theme)

Hi @eyeghoti

Thanks for providing additional information.

I tried replicating the issue on my end, but it’s working as expected. There could be a plugin/theme conflict on your end. Could you try running a conflict test??I suggest conducting these tests on a Staging Server.

Let me know how it goes.

Hi @eyeghoti

I hope you are well. I wanted to follow up about the issue you encountered. Are you still experiencing the issue after trying the suggestions provided above?

(Sorry for taking so long to reply to this!)

Reverting to the Twenty Twenty theme and disabling all plugins except The Events Calendar and Events Tickets did not solve the problem. I can still see no option to import Tickets under the Content Type dropdown.

Hi @eyeghoti

Thanks for testing this once again.

I tested this again on my side, and it seems the ‘Tickets’ option for CSV import is only available if you have Event Tickets Plus installed and activated.

Let me share this with the team, and confirm if this is the expected behavior. I’ll update you once I know more.

Hi @eyeghoti

I just heard back from the team, and they confirmed that the feature for importing tickets is only available if you have Event Tickets Plus plugin active.

I hope this helps, and please let me know if you have further questions or concerns.

Hi @eyeghoti

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

I have both plugins but have the same problem ??

• This reply was modified 1 year, 5 months ago by karrielc.