No option can be en- or disabled

  • Resolved timscha

    (@timscha)


    8 years, 4 months ago

    Hello!
    Since Jetpack 3.4 (or the version which you change the interface), I cannot en- or disable any setting. If I switch an option on or off and go to another page and then go back to Jetpack the option is switched back to the previous selected option.

    Also I got this error message sometimes:

    Gekachelte Galerien failed to activate. SyntaxError: JSON Parse error: Unrecognized token ‘<‘

    This happens for example when I want to enable the tiled gallery.
    I use WordPress 4.6.1 with nginx and MariaDB 10. If you need more informations or logs please let me now how provide them to you.

    I hope you can help me, because it’s working before your switched the interface of Jetpack and since them I got these problems.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you let me know what other plugins are currently active on your site?

    Could you also try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Thanks!

    • This reply was modified 8 years, 4 months ago by Jeremy Herve.
    Thread Starter timscha

    (@timscha)

    Hi @jeherve

    I got these errors in the console: https://pastebin.com/WyEyBeVb

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try to deactivate the Cachify plugin, and see if it helps?

    Thread Starter timscha

    (@timscha)

    Nop, but I got another error message and more console log output now:

    Gekachelte Galerien failed to activate. SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    Console log: https://pastebin.com/sX6GJVuG

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try to switch to a different theme for a few minutes? If that doesn’t help, it might be worth trying to deactivate any plugin that may change the way JavaScript resources are loaded on your site.

    Let me know how it goes.

    Thread Starter timscha

    (@timscha)

    Hi @jeherve! ??
    I got these errors in the console tab:

    Stylesheet https://tim.scharner.photography/wp-admin/admin.php?page=jetpack wurde nicht geladen, weil sein MIME-Typ, "text/html", nicht "text/css" ist.  admin.php
JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
GET 
XHR 
https://tim.scharner.photography/wp-json/jetpack/v4/connection/url [HTTP/2.0 404 Not Found 29ms]
Kopfzeilen
Antwort
Aufrufliste
<html>
<head><title>404 Not Found</title></head>
<body bgcolor="white">
<center><h1>404 Not Found</h1></center>
<hr><center>nginx</center>
</body>
</html>

Error: Syntax error, unrecognized expression: a#/settings_a  load-scripts.php:2:12733
	t</fa.error https://tim.scharner.photography/wp-admin/load-scripts.php:2:12733
	t</fa.tokenize https://tim.scharner.photography/wp-admin/load-scripts.php:2:18783
	t</fa.select https://tim.scharner.photography/wp-admin/load-scripts.php:2:21594
	fa https://tim.scharner.photography/wp-admin/load-scripts.php:2:7320
	a.find https://tim.scharner.photography/wp-admin/load-scripts.php:9:3684
	.find https://tim.scharner.photography/wp-admin/load-scripts.php:2:24107
	a.fn.find https://tim.scharner.photography/wp-admin/load-scripts.php:9:8929
	n.fn.init https://tim.scharner.photography/wp-admin/load-scripts.php:2:24670
	a.fn.init https://tim.scharner.photography/wp-admin/load-scripts.php:9:3135
	n https://tim.scharner.photography/wp-admin/load-scripts.php:2:406
	<anonym> https://tim.scharner.photography/wp-content/themes/photography/functions/theme_script.js:1151:7
	n.Callbacks/i https://tim.scharner.photography/wp-admin/load-scripts.php:2:27444
	n.Callbacks/j.fireWith https://tim.scharner.photography/wp-admin/load-scripts.php:2:28213
	.ready https://tim.scharner.photography/wp-admin/load-scripts.php:2:30004
	K https://tim.scharner.photography/wp-admin/load-scripts.php:2:30366
GET 
XHR 
https://tim.scharner.photography/wp-json/jetpack/v4/settings [HTTP/2.0 404 Not Found 28ms]
    Thread Starter timscha

    (@timscha)

    Hello again,

    I tried to disable every plugin and switched the theme – also with no change to jetpack.
    But the funny part now is: I also tried it on a 1:1 copy on another url and boom, it works with the theme and all plugins without any problems. A bit strange…

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Does the other site use HTTPS as well? I don’t notice anything wrong with your SSL setup, but I wonder if that could be what’s causing the issue. Could you also let me know how you configured HTTPS on that site? Do you use a plugin or a service like CLoudFlare to handle HTTPS redirections for you?

    Thread Starter timscha

    (@timscha)

    Yes, both sites use HTTPS also – with Lets Encrypt.
    Both sites are configured with Plesk (latest version). I use on both sites an 301 redirect from non-ssl to ssl.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for the extra details. Would you be willing to let us take a closer look at your site, and run some tests? If so, could you contact us via this contact form and mention this thread?

    Thanks!

    Thread Starter timscha

    (@timscha)

    Of course, I can also give an admin account.
    I will write in the next minutes.

    Thread Starter timscha

    (@timscha)

    @jeherve Your form is not available for me… ??

    “The Jetpack team is taking a few days off for the holidays. Our support form is closed for all users without a Jetpack plan until Friday, November 25th.”

    I will text you tomorrow.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Oh, my bad! ?? Sorry about that, My colleagues and I aren’t in the same timezone, and I forgot that they’re not back from celebrating Thanksgiving yet.

    Until they’re back and the form reopens, you can contact me through the form on my personal site.

    Thanks!

    • This reply was modified 8 years, 4 months ago by Jeremy Herve.
    Thread Starter timscha

    (@timscha)

    Absolute no problem. ??
    Message to you was send. ??

Viewing 14 replies - 1 through 14 (of 14 total)
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