No of Attendees are not matching with total tickets purchased

Hi, @nitinv

It looks like you’re using our premium products. Please send this and future questions to https://support.theeventscalendar.com/

For this one, please share your System Information?(copy it from wp-admin > Events > Help > “System Information” section of that page, and then paste it in your message).

That will give us extra information to help troubleshoot this.

I’ll mark this one resolved. Thank you.

I use the paid versions and I have exactly same problem.

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@prokops

Please send your questions to https://support.theeventscalendar.com/ and include your screenshot and share your System Information Report

I already did Clifford, I posted here also in the hopes of getting a reply before monday at the earliest.

Cheers

We’re a bit behind in our premium support queue. We’ll get to yours as soon as we can. FYI: I searched for “prokops” and didn’t find your ticket.

It is posted under the name of my client. https://support.theeventscalendar.com/ticket_SQXgbWYba2y7a05u

I hope you get to it soon, as it seems like a problem ??

Thanks!

That link doesn’t work for me. Do you have a Ticket#?

This tickecode is the best I can do: VTJ-VBTKH-142

I cant see any other reference.

That’s the one!

I see it was only created today, but I’ll reply. Please continue communication there instead of here.

it states this problem was resolved – Please can you show me how to find the solution on the forum. I have tried clicking on the link but I dont seem to be able to find the steps to resolve it. i am new to wordpress. thanaks

Hi, @cdillibe

This ticket (only visible to the customer whom created it – there aren’t forums on our site anymore) got turned into a bug ticket, which got split out into a couple smaller tickets, and they’re not completed yet.

Please watch the changelogs for Event Tickets / Event Tickets Plus over the next couple months.