No obvious confirmation message on form submit – redirects to a blank page?

Hey mbzo2006,

Thanks for posting. One thing to check here is to make sure Javascript is enabled in your plugin’s settings. To check, you can go to your WordPress dashboard > Plugins > Installed Plugins > ‘Settings’ under the MailChimp List Subscribe Form plugin > the Javascript boxes under ‘List Options’ (screenshot here). If those aren’t checked, you can check those off, click the ‘Update Subscribe Form Settings’ button to save, and test again.

If those are checked and you’re still seeing issues, feel free to follow up with a link to your site where the plugin is enabled, as well as a link to your MailChimp hosted signup form and I’ll be happy to look along with you.

Thanks! Looking forward to hearing back.

Garnet

Hi there, Garnet.
Thanks for that info.
With javascript on or off there is no visible difference in form submission from the user’s point of view.
I would be happy to PM you links for you to look at. Is that ok

Thanks for your reply!

I don’t think there’s a way to PM one another on this platform. You can try emailing a link to your site where the plugin is enabled, as well as a link to your MailChimp hosted signup form to [email protected] with the subject “WORDPRESS – ATTN GARNET” and reply to this thread when you’ve done so and I can take a look.

I’ll keep an eye out for your reply!

Thanks,
Garnet

Hi Garnet, thanks for your feedback.
I sent you a reply via email.
Best,

Thanks for sending that information over!

When I sign up through the form, I get a confirmation message on the same page which I submitted. It pops up just above the ‘E-mail’ field: https://cl.ly/2i3l213B0k1r

Similarly, if I enter a malformed email address, I get an error message in that same place.

It looks like the form is working as expected! However, if you’re still not seeing that message pop up when you add your email address or you are being re-directed to another page, check to make sure you don’t have any plugins or extensions that might be blocking that javascript message from popping up. A good way to test is to first make sure that your browser is updated to the latest version, then test out your form in an incognito window.

If you’re still not seeing that message, or it’s not the desired outcome, you can reply back here with:

1. The browser and version you’re working in,
2. Your workflow, and what you’re seeing occur,
3. The desired outcome,
4. Any relevant hosted and linked screenshots that can further describe the issue.

Thanks for keeping in touch while we work together to solve this issue, and I look forward to hearing back!

Garnet

Thanks Garnet! We can confirm that the message is visible!

Curious: Is there an option to style messages?

Awesome! Glad it worked out!

Yes, you can style those messages by changing the code in that plugin directly. A few words of caution: Be very very careful when editing this source file! Any mistake can cause the plugin to not work as expected or have other undesired outcomes. Additionally, those changes will be overwritten when you update the plugin, so keep that in mind before making changes.

To get this workaround going, you can go to Plugins > ‘Edit’ link under the MailChimp List subscribe plugin. You should be brought to the mailchimp/mailchimp.php file already. From here, you can use the find function in your browser to locate the text of that success message (class name “mc_success_msg”) and the error message (class name “mc_error_msg”) and replace the styles with your desired styles. Be sure to hit up a developer if you need assistance with editing that file or for advice on what to place there to suit your needs.

Once you’ve made your changes, hit the ‘Update File’ button to save, then test your form. Again, the message will need to be changed again if the plugin is ever updated, and be careful when editing this file.

Thanks again for writing in! I’m going to resolve this thread for now, but please feel free to start another back up if you have any other questions or concerns.

Best,
Garnet