No notifications from new subscribers

  • Resolved N&N Design-Studio

    (@nndesignstudio)


    1 year, 12 months ago

    Hello,

    I have set up Mailpoet. Newsletter, registration, welcome e-mail, all work.

    The only thing that doesn’t work is that we (admin) don’t receive an email when a new user registers, even though the check mark is set. At MailPoet, we use the free plan with sending via MailPoet, where everything is set up.

    Anyone has any idea why we can’t get a notification?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @nndesignstudio,

    Thanks for reaching out!

    Is the recipient of these emails the same as the sender: n*******@d*****-a****.com?

    If so, I see that these emails are rejected by your email server.

    Please check the logs on your email server and make the corresponding adjustments to allow such emails.

    If you need the full log from our end, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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