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Hi @ozil23

You should take a look at what order status settings you have enabled and whether you’re authorizing or capturing orders. The default status assigned to an authorized order is on-hold.

All email logic is controlled by WooComerce and it’s triggered when certain order statuses are assigned. So make sure the order status not the reason you aren’t receiving an expected email.

Kind Regards,

Where do I see order status settings?

also I received this email from stripe

?Hi there,??

??We’ve had some trouble sending requests in live mode to a webhook endpoint associated with your Elnat LTD account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly-created invoice.??

??The URL of the failing webhook endpoint is: https://www.organicteablendcompany.com/wp-json/cpsw/v1/webhook??

??You (or someone on your team) configured your Stripe account to send events to that URL. You can change your account’s webhook endpoints from the Dashboard.??

??In most cases, a failing webhook does not affect your payments or payouts. However:??

????? ? ? ? ?If you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your endpoint is unable to successfully receive them.????? ? ? ? ?If you use Checkout and rely on the checkout.session.completed event as part of your purchase fulfilment process, you should review your completed payments to ensure you have fulfilled all recent purchases.???

??We’ve attempted to send event notifications to this endpoint 7 times since the first failure on January 26, 2023 at 3:56:03 PM UTC. If this endpoint is important to your application, please try to fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings. We will stop sending event notifications to this webhook endpoint by February 4, 2023 at 3:56:03 PM UTC.??

??Here is the summary of errors we received while attempting to send webhook events:??

????? ? ? ? ?7 requests returned HTTP 404, indicating the URL doesn’t exist. You should verify the endpoint URL is correct in your Stripe webhook settings.???

??You need to return any status code between HTTP 200 to 299 for Stripe to consider the webhook event successfully delivered.??

??For more details on these errors and to review your account’s recent activity, you can find the full set of events and request logs on the Dashboard.??

??For more in-depth information on how to use webhooks, we recommend reviewing our documentation.??

??Yours,??

??The Stripe team?

Where do I see order status settings?

Each Gateway Settings page has an Order Status option.

also I received this email from stripe

That webhook is not coming from our plugin, it’s coming from another Stripe plugin. You should reach out to the developers of that plugin if you’re still using it. If you removed that other Stripe plugin, you can simply remove that webhook from your stripe.com settings as it’s not needed anymore.

Kind regards,

Problem solved emails notifications were going to junk email folder the client didn’t even checked before and assume the problem was the plugin.