No Notification After Checkout

Hello??? It’s been over 2 days and no response. It is essential for this to be fixed for my site to be launched.

@caseykennedy – if you’re still having this issue, you may want to try both plugin and theme conflict testing.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let me know how this goes!
– Joey

Hello, I have done this several times and the issue remains

@caseykennedy – Do you happen to see any fatal error logs for recent dates? You can find those at: WooCommerce > Status > Logs

Are you seeing orders created in your dashboard?

Finally, can you send me a screenshot of the following page? – WooCommerce > Settings > Advanced > ‘Checkout endpoints’

Thank you,
Joey

No fatal errors, and yes I see the orders being created.

Screenshot attached via link:

https://www.thewateringcansupply.com/wp-content/uploads/2020/04/Screen-Shot-2020-04-09-at-2.18.46-PM.png

Hi there!

Thank you for the screenshot.

For further investigation, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

We have had the same issue for a long time. And we also get the same request for info – and have also taken all steps to test – despite this no solution. We just have to suck it up and live with it as there just isn’t good support for this plugin.

We are considering changing from Square because of this problem. It has cost us ￡1,000’s in transaction problems and no matter what we do – it is just a pain to ever get an answer.

I guess using a free plugin is the issue as this lacks support where someone actually goes into the site to identify any issue that persists. Such a shame.

What would solve the issue is an immediate pop-up as the transaction is processing. At least that way the user will not press repeatedly.

We’ve had some customers buy items for ￡2,000 and get charged 3 times!!!

Just sharing our experience as we are now giving up on even trying to resolve as all we get is the same response. ??

And we also get the same request for info – and have also taken all steps to test – despite this no solution

Hello @madaboutu,

I took a look at the original ticket that you created, but could not find a response on the same with your findings. Upon further investigation, I see a similar report was also discussed here.

If the conflict test did not help you, could you please make a new forum topic with details on your findings, along with the System Status Report so that we can further investigate the behavior you’re seeing.

Thank you for working with us on this.