No more than 7 reviews displayed

Hi @phf63,

Thank you for your topic!

To investigate this question, please send:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

Thanks!

Hi,?

Website is?www.sensimpact.com

Debug info is here below :?

Thanks,

Philippe

URL: https://www.sensimpact.com

PHP Version: 8.1.29

WP Version: 6.5.5

WP Language: fr_FR

Active Theme:

EasyHoster Divi Child Theme 0.0.1

Outgoing HTTPS requests: Outgoing HTTPS requests are open

Plugin Version: 4.1

Settings:

grw_version: 4.1

grw_active: 1

grw_async_css: true

grw_google_api_key: encrypted(y4Jhhd4L1i64e/qLq7h7FX8Lw1joJiCsqTNTsW%2bM%2bWLAakt82hHN1xwb2p6V3tRQayZUPvZkVB3ozv3wVxeQwA==)

grw_language:?

grw_activation_time: 1723275345

grw_auth_code: 4cc4971664318823e5c48828d66f3e94

grw_debug_mode:?

grw_feed_ids: 1271,1278

grw_do_activation:?

grw_demand_assets: true

grw_revupd_cron: 1

grw_revupd_cron_timeout: -1723388730

grw_revupd_cron_log:?

grw_debug_refresh:?

grw_notice_msg: API keys with referer restrictions cannot be used with this API.

grw_notice_type: success

grw_rev_notice_hide:?

rplg_rev_notice_show:?

grw_rate_us:?

Widgets: Array

(

? ? [_multiwidget] => 1

)

1

Plugins:

Akismet Anti-spam: Spam Protection 5.3.3?

Asset CleanUp: Page Speed Booster 1.3.9.4 (active)

Autoptimize 3.1.12?

Better Search Replace 1.4.7 (active)

Burst Statistics - Privacy-Friendly Analytics for WordPress 1.7.1 (active)

Change Admin Email Setting Without Outbound Email 3.4 (active)

Clean Image Filenames 1.5 (active)

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd 6.18.5 (active)

Complianz - Terms and Conditions 1.2.8?

Complianz | GDPR/CCPA Cookie Consent 7.1.0?

Divi Torque Lite 4.0.5?

Duplicator 1.5.10.2 (active)

Google Reviews 1.0 (active)

Head, Footer and Post Injections 3.2.8 (active)

JSM Non-Breaking Space (nbsp) for French Content 1.13.1 (active)

Plugin for Google Reviews 4.1 (active)

Really Simple SSL 8.1.6?

SF Move Login 2.5.3 (active)

Simple Image Sizes 3.2.3 (active)

Smush 3.16.6 (active)

Sucuri Security - Auditing, Malware Scanner and Hardening 1.9.2 (active)

Titan Anti-spam & Security 7.3.6 (active)

Widgets for Google Reviews 12.0?

Wordfence Security 7.11.7 (active)

WP Extra File Types 0.5.2 (active)

WPForms Lite 1.9.0.1?

WPML Media 2.7.3?

WPML String Translation 3.2.9?

WP Super Cache 1.12.4 (active)

Yoast Duplicate Post 4.5?

Yoast SEO 23.2 (active)

------------ Feeds ------------

1271 Sens & Impact - Coaching et bilan de compétences: {"connections":[{"lang":"fr","props":{"default_photo":"https://lh3.googleusercontent.com/places/ANXAkqFMyIOpaVsXXyC_FN_BKWUEZ5pLjnXBwRUfdeuHMXHBbL9FUSc46i9UOIGlvK1K5FoqMG8xxWJE0XtV6xV9J_vf5vQdQRRZuDc=s1600-w300-h300"},"id":"ChIJJ1p5pNIRrhIRa71OrUtiwOU","photo":"https://lh3.googleusercontent.com/places/ANXAkqFMyIOpaVsXXyC_FN_BKWUEZ5pLjnXBwRUfdeuHMXHBbL9FUSc46i9UOIGlvK1K5FoqMG8xxWJE0XtV6xV9J_vf5vQdQRRZuDc=s1600-w300-h300","name":"Sens & Impact - Coaching et bilan de compétences","refresh":true,"local_img":true,"platform":"google"}],"options":{"view_mode":"slider","pagination":"","text_size":"","header_center":true,"header_hide_photo":true,"header_hide_name":true,"hide_based_on":false,"hide_writereview":true,"header_hide_social":false,"hide_reviews":false,"slider_speed":"","slider_text_height":"200","slider_autoplay":true,"slider_hide_prevnext":false,"slider_hide_dots":false,"dark_theme":false,"hide_backgnd":false,"show_round":true,"show_shadow":true,"centered":false,"max_width":"","max_height":"","lazy_load_img":true,"google_def_rev_link":false,"open_link":true,"nofollow_link":true,"reviewer_avatar_size":"56","cache":"24","reviews_limit":"20"}}

1278 Sens & Impact - Coaching et bilan de compétences: {"connections":[{"lang":"fr","props":{"default_photo":"https://www.sensimpact.com/wp-content/uploads/2024/08/ChIJJ1p5pNIRrhIRa71OrUtiwOU.jpg"},"id":"ChIJJ1p5pNIRrhIRa71OrUtiwOU","photo":"https://www.sensimpact.com/wp-content/uploads/2024/08/ChIJJ1p5pNIRrhIRa71OrUtiwOU.jpg","name":"Sens & Impact - Coaching et bilan de compétences","refresh":true,"local_img":false,"platform":"google"}],"options":{"view_mode":"slider","pagination":"","text_size":"","header_center":false,"header_hide_photo":false,"header_hide_name":false,"hide_based_on":false,"hide_writereview":false,"header_hide_social":false,"hide_reviews":false,"slider_speed":"","slider_text_height":"","slider_autoplay":true,"slider_hide_prevnext":false,"slider_hide_dots":false,"dark_theme":false,"hide_backgnd":false,"show_round":false,"show_shadow":false,"centered":false,"max_width":"","max_height":"","lazy_load_img":true,"google_def_rev_link":false,"open_link":true,"nofollow_link":true,"reviewer_avatar_size":"56","cache":"12","reviews_limit":""}}

Hi @phf63,

Please read below how the free plugin works (only the business version shows all reviews with constantly auto synced).

The plugin uses the public Google Places?API?to get your reviews. The?API?only returns the 5-10 most helpful reviews. When Google changes the 5-10 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

At the moment, the plugin can show 7 reviews because that’s what Google was able to provide.

Also, I see 4.9 rating on Google map the same like in the plugin:

Thanks!