No more syncing option within a product page

Please see here https://ibb.co/7JzsbFn (we don’t have the sync part in the right sidebar anymore)

And we don’t have the option to show/hide on facebook https://ibb.co/sg09kwm

• This reply was modified 4 years, 8 months ago by jhonb.

Hey @jhonb ,

Thank you very much for reaching out to us. Happy to help with your questions!

We’ve removed the “FB Sync Enabled” column as a functionality for the time being due to a security vulnerability in the Facebook connection. You can find more information here. If you’d like to disable syncing for a WooCommerce product to your Facebook Shop, you can do that by instead navigating at the product itself and under the Product Data, you can find either a “Facebook” tab for simple products or an option to disable the sync of a product for every unique variation.

Let me know if you’d like more clarifications on that. In the meantime, is there anything else I can help with?

Best regards,
Pit

Hey Pit,

Thank you for your reply. Ok got it.

But the problem is that our product are synced into our catalog (we can see the new products within our business manager) however the product visibility is set to “staging” se we can’t use it for our ads and on our instagram.

Error message:
Missing or Incorrect Data
This error may appear for up to 30 minutes after you make your updates.
Product Not Visible: visibility
Product should be visible for Facebook to show it to users.

Can you please tell me how to fix this?

Thanks

Jhon

Update:

Some of the new product we created are well published and other are on Staging visibility… How this can happen and how to fix?

Thanks

Hey @jhonb ,

Thank you very much for your response and providing me with more information. I’m sorry to hear that our plugin is causing you trouble with the visibility of your products in your Facebook Shop.

Would it be possible to provide me a bit more information regarding the products that are showing as “staging” in your Facebook Shop? Is the “Include in Facebook Sync” setting enabled? If you’re using variant products, then you may need to enable this setting for every single product as well.

Also, could you let me know the type of products that aren’t showing in order to further investigate?

Looking forward to your response.

Best regards,
Pit

Hey Pit,

All our products and all the variants have the option ‘Include in Facebook sync’ selected.

And the strange thing is that we created 3 new products that are the same but has a different color (so 3 products are created at the same time) and 2 of the 3 products are published and one is on staging.

>> Published on facebook: https://www.judie.be/produit/nijar-top-bleu/
>> Published on facebook: https://www.judie.be/produit/nijar-top-rose/
>> Staging on facebook: https://www.judie.be/produit/nijar-top-beige/

Hey @jhonb ,

Thank you very much for sharing the links with me!

Since you’ve confirmed that the sync setting is enabled for all variable products, then it’s possible that only that specific variable is having trouble syncing. Would it be possible to reset the Facebook Metadata from the metadata box for that product?

You’ll need to navigate to your Facebook Catalog and click on the specific product in order to find the box I’m referring to.

After resetting the metadata, make sure to also update the said variable product in your WooCommerce store for the sync process to trigger. Would it be possible to let me know if this helps the product sync whenever you have a chance to go through it?

Looking forward to your response.

Best regards,
Pit

Okay, where do I need to go? Don’t find anywhere where to delete the meta data https://ibb.co/qddGwTZ

Thank you

Jhon

Hey @jhonb ,

My sincerest apologies about my previous message. The box I’m referring to was removed in the latest update of our plugin, as was the FB Sync Column.

I consulted with one of my colleagues and they mentioned that we had to remove some of the plugin functionality due to security concerns pertaining its use. Specifically for your case, it seems that our team is tracking an issue with how variable products are synced that’s causing this random behavior.

At the moment, there are couple of alternatives that you can consider:

1. Change the visibility of a product directly from the database of your WooCommerce Site. This can be done with the help of a phphmyadmin plugin if you’re interested, but I wouldn’t recommend making any changes to your site’s database unless you’re an experienced user. If you decide to follow this alternative, you’ll need to reset the fb_visibility metakey to “yes”.
2. You can create and apply a snippet if you’re interested in making this change.

We’re also working on a new version of our plugin that it’s aimed to improve its performance and resolve many difficulties pertaining its usage. You can also wait for the new version of our plugin to get released which will re-introduce lots of functionality that will allow you to make these adjustments easier. I’m afraid that I don’t have an estimation for its release, but our team is working hard to make it the soonest possible.

I’m sorry for not being able to share better news with you on this one. Is there anything else I can help you with?

Best regards,

Pit

Hey Pit,

As you can see here https://ibb.co/1dRRjhk all the variants and the main product had visibility set to 1 and they are marked as “staging” within our facebook catalog.

Any other idea?

Best

Jhon

Hey @jhonb ,

Thank you very much for taking such swift action!

I’m afraid that there’s not a lot we can currently do, since this closely related to the issue our team is tracking regarding variable products not syncing as expected. I’m really sorry for not being able to provide you with a working solution at the moment.

I’ve made sure to log your feedback for our team to review and take into consideration for our new version. In the meantime, another alternative could be creating simple products in your WooCommerce store instead of variable products. That could allow you to still have a copy of your products in your Facebook Shop and WooCommerce store, even though I understand that this may not be the best alternative in terms of what you want to achieve.

Let me know if there’s anything else I can help you with.

Best regards,

Pit

Hey again Pit,

We have more than 800 variables products with 2 or 3 variations each… We can’t create simple products right now… It will take hours. When do you think the plugin will be updated?

Thanks

Jhon

Hey @jhonb ,

I’m afraid I don’t have a timeframe for the new release, but our team is hard at work to make the change soon. We hope that it’ll be released in the next few weeks, but since we’re making some significant changes to the way the plugin functions, we want to make sure we’ve spend enough time perfecting it before we deploy it.

In the meantime, I’m sorry for not being able to provide you with a better alternative at the moment. Let me know if there’s anything else I can help with!

Best regards,

Pit

Hey @jhonb,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??