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  • Hi,

    I tried to add further reviews in the backend. Suddenly the new reviews are not existing after saving, despite there were no error messages.

    Then I checked the sql database and found out, that the last review before (that was OK) were assigned to the ID 0 instead the next higher ID number. Finally, when I entered a free ID and saved inside the database, I could add one further review in the backend. But then I have the same issue, it is assigned to the ID 0.

    I ask you to provide a solution, because it is a bit complicated to correct the data in the sql database ever and ever ;-)… Thank you very much!

    Regards,
    Frank

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Nordisch

    (@nordisch)

    Nobody seem here to support. Poor, very poor.

    were you adding them with the same email address? I found if the email address was the same on more that couple at a time they stopped being added – I assumed to do with honeypot I see they’ve added? I you could try adding more just by changing the email address?
    Hope this might help you.

    Thread Starter Nordisch

    (@nordisch)

    Thank you very much for your reply. I usually get very detailed reviews from my customers via another tool. Therefore, I enter the feedback manually and without an email address.

    But I checked if your idea helps and added a new rating with an email address. Unfortunately it has no effect.

    Plugin Author Matt

    (@silvercolt45)

    @nordisch, I apologize for the delayed response here. we don’t actively support this plugin but check in on the Support thread every few months. If you would like more immediate support please use our contact form here: https://starfish.reviews/contact and we will do our best to resolve any issues. Please know that we are not accepting all Rich Review identified issues for resolution right now as we are focusing on migrating these features to our flagship plugin Starfish Reviews instead.

    With that all said, are you still experiencing issues as described?

Viewing 4 replies - 1 through 4 (of 4 total)
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