No message about already registered email address

  • Resolved milanbatinic

    (@milanbatinic)


    1 year, 6 months ago

    Hi!

    We have a MC4WPs form on conrab.se ( https://www.conrab.se/kontakt/#anmalan-till-nyhetsbrev ). It works without problem when a new email address is registered through form. However when one email address is already registered in Mailchimps list ( [email protected] for example ) form is not sending message that the email address is already registered. Instead it only redirects to that same form used to send the registration.

    Do you know any reason for this behaviour?

    Regards

    Milan

    • This topic was modified 1 year, 6 months ago by milanbatinic.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Lap

    (@lapzor)

    Under MC4WP > Form > Settings, you can set “update existing subscriber” to “no”. With that setting, it will show the message “email already registered” (or whatever message you set for that situation under MC4WP > Form > Messages). With update subscribers set to Yes it will treat it as a normal “subscribed” event.

    Kind regards,

    Thread Starter milanbatinic

    (@milanbatinic)

    Hi Lap!

    Thank you very much for a quick response.

    My setting “update existing subscriber” is “no”. No message appears for the email addresses already registered in Mailchimp list. Here is one address you can try [email protected]. That address is already registered in Mailchimp list. With that address as value the form just redirects to itself and the value is left in input. I have a staging site if you want to take a look at the it. Send me your email address so i can send credentials.

    Regards

    Milan

    Thread Starter milanbatinic

    (@milanbatinic)

    I forgot to say that latest versions of WordPress and php are running on conrab.se

    Regards

    Milan

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @milanbatinic,

    Please check the screenshot at https://www.dropbox.com/scl/fi/2j49u0eaeasx1vytg4bmq/Screenshot-2023-08-22-at-12.11.24-PM.png?rlkey=76zhjdbjjo3jcoejkfewanmeq&dl=0.

    The message is on the page but due to the CSS from your theme, it’s not visible as the text color is the same as your website background.

    You can use the following CSS to override the theme CSS rules:

    .mc4wp-alert.mc4wp-notice p {
    color: #000000 !important;
}
    Thread Starter milanbatinic

    (@milanbatinic)

    Hi Harish!

    Thank you very much for your help. This is something I should have found on my own. Dummy me ??

    Thank you for your time.

    Have a good day!

    Regards

    Milan

    Thread Starter milanbatinic

    (@milanbatinic)

    I have on more question actually.
    If I write an address that already is registered in Mailchimp, MC4WP plugin is displaying message about already registered address. That is how i want it to be. At the same time page tries to redirect so i get blincking effect cause it actually stays on same page. I have ‘https://www.conrab.se/tack-for-din-registrering/ ‘ for Redirect to URL after successful registrations setting. Is there a way to avoid redirection when submitting an email address that is already registered?

    Regards

    Milan

    clear

Viewing 6 replies - 1 through 6 (of 6 total)
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