No matter if new order is on hold or processing customer gets always same e-mail

  • Resolved yunse

    (@yunse)


    6 years ago

    Woocommerce Version: 3.5.7

    No matter if new order is on hold or processing, customer gets always the “customer-processing-order.php” e-mail. Even when I set a new template in the childtheme folder under /woocommerce/emails. The “customer-on-hold-order.php” template is getting ignored and instead it uses always the “customer-processing-order.php” template. Why is that so? How can that be?

    For example:
    -Customer chooses payment with COD and orders -> order is getting set by default to “processing” customer gets processing e-mail, which is good.
    -Customer chooses payment with BACS and orders -> order is getting set by default “on-hold” but customer gets processing e-mail instead of on-hold e-mail, which is bad.

    I hope you can help me.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @yunse

    Does this issue happen after switching back to a default theme like Twenty Nineteen Storefront and disabling all plugins except for WooCommerce? If not, then re-enable each one at a time until you find the one that’s causing the conflict.

    Plugin Support Steve E.a11n

    (@woosteve)

    Automattic Happiness Engineer

    Hi there,

    Since we haven’t heard back from you in a bit, I’m going to mark this thread as resolved. However, if you are still having issues after switching to a default theme, please let us know. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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