No Mail if password lost

  • Hello,
    I have an installation with ultimate member and woocommerce. My Problem: the ?lost password“ function is Not sending mails. All other mails from woocommerce are ?working“.
    can anyone help?
    Kind regards
    Cay

    • This topic was modified 1 year, 10 months ago by cakru.
Viewing 2 replies - 1 through 2 (of 2 total)

  • HI, @cakru

    There are several potential causes for this issue. To start, double-check the email settings in your WooCommerce settings to ensure the correct email address is being used for the from address and that the SMTP settings are correctly configured. Additionally, verify that the email address associated with the account the user is attempting to reset the password for is valid and not blocked by any spam filters.

    It’s also possible that there is a compatibility issue between the Ultimate Member plugin and the version of WooCommerce you are using. Try deactivating Ultimate Member and see if the problem persists. Additionally, check the configuration of your email server, as some servers may have blocked outgoing mail, or the IP address of your server may be blacklisted.

    You can also review your website’s error log to see if there are any error messages related to the lost password email sending. Also, contact your hosting provider to ensure your server has permission to send emails.
    Thank you.

    Thread Starter cakru

    (@cakru)

    Dear Shariful,

    thanks for your reply. It is really mysterious. The Order-Mails from Woocommerce work well. I don’t dare to deactivate the ultimate Member Plug In right now.

    The Woocommerce Page for lost password appears and it shows also that the mail was send. Here it should use the same Mail address as for the Orders.

    I was also using the WP Mail SMTP Plug In.

    kind regards

    Cay

    • This reply was modified 1 year, 10 months ago by cakru.
Viewing 2 replies - 1 through 2 (of 2 total)
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