No mail for presenter sent

Hi,

Just to check…

Do you have “Email event owner?” set to yes.

Are all the templates filled out under Events > Settings > Email > Event Submission Templates?

The templates are filled out.

Where do I find the check box “Email event owner?”

I expect this under “Settings” -> “E-Mail”.

I’m sorry, but I’m using the German Version. I think, the mail should be sent because I filled out the template. The mails were also sent before the last update. So, where can I found this check box?

Sorry, my mistake. The “Email event owner?” option only applies to bookings, whereas you’re having problems with emails about publishing.

Just to check the most common problems:

Is the user email address definitely correct? Maybe it’s possible to test with an email address of your own?

Do we know the emails aren’t going to a spam / junk folder?

Another thing to try. Have you tried testing by using the other mail sending options under Email Settings > Mail sending method ?

I have a test account, but the same mistake. I get a mail with the hint to the new event to my admin mail account, but I don’t get a mail after publishing to my test account.

I checked PHP Mail Function and WP Mail. Always the same: Just one Mail is geberated. The mail address is correct. The mails were delivered. I think, the problem started after the latest Update.

An other option could be that a entry in my data base is damaged. I think, this is not the case because the admin mail is sent, but is this a possibility?

What data base entries are needed?

To test it again, I made a additional WordPress installation. I just installed the Events Manager and I have the same situation as before.

The date base is correct, all entries are available in my normal installation. It seams to be a bug. Could you fix it?

how about trying SMTP as your mailing method and then try to use your gmail account just to rule out any server issue. also, can you try other user/email with a subscriber role while testing event submission?

thanks

I tested SMTP also – same result.

I tested “contributor” and “subscriber”, no change of situation.

I set the following roles/permissions: mailhunter.de.vu

do you have a sample link for us to see and analyze?

The event list is here: Preview.

But I think, this can’t help to solve the problem.

i tested this on our sites and I get emails. could it be they’re going into spam folders?

There is no mail in the spam folder.

I tested different mail providers.

If you use your own email address as the subscriber address do you get the email?

If you use an email address that’s off-site (a gmail.com address for example) for the admin address, do you get that email?

I can not use the admin mail address additional for the subscriber. This generates a conflict, I can not add the subscriber.

But if I set the admin mail and the subscriber mail and the mail address of Events Manager (Settings -> E-Mail) off-site, I always get the Mail with the new event to publish, but the mail that the event was published I don’t get.

I’m wondering, because as I said, I made a additional new Installation just with the Events Manger plugin and its the same problem.

The problem is definitely the latest Update.

I loaded a former version of the Events Manager to my test installation. Now I’m getting the tow mails in the correct way.

Something must be changed. I don’t know if I can upload this old version to my normal installation. I don’t want the Events Manager to crash…