no lost Password Mail

  • Resolved cakru

    (@cakru)


    1 year, 10 months ago

    Hello,

    maybe someone can help me.

    I have an installation with ultimate member and woo commerce. The orders work well and our back office is getting the mails from woo commerce. If a member is not able to log in and choosing the lost password link, there was a message that a message was send but no mail reaches the member. This is general problem and not a problem for a single user. I am Using for the Mails one office Mail Adress with WP Mail SMTP.

    kind regards

    Cay

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @cakru

    Thanks for reaching out!

    By any chance, are you referring to the Ultimate Memberships plugin here?

    If so and you have a valid license with us, can you please open a support request for us to investigate further about your issue?

    Otherwise, if this was from a third-party plugin, it would be best to reach out to the developers for further assistance here.

    Thanks!

    Thread Starter cakru

    (@cakru)

    Dear Xue,

    what I meant is the lost password function of woo commerce. This is not sending mails but all other Mails from Woocommerce work well.

    kind regards

    Cay

    Hi @cakru

    Just to confirm that you are pertaining to the My Accounts > Lost Password form here same as the image below?

    I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. The Lost Password email is being sent on my end:

    As a first step, please check under WooCommerce > Settings > Emails > Reset Password is enabled on your site.

    If so, can you please try to switch to the default Storefront theme and only WooCommerce plugin, then try to reset a password is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)
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