No longer shows Stripe fee and payout
-
Hi Enrique, @enriquejros
Thanks for sharing those additional details. I just did a quick test with a simple WooCommerce product and I can see the fees:
Direct link to the image: https://snipboard.io/i4PXMx.jpg I also tested this with a Subscriptions product and I still got the fees details:
Direct link to the image: https://snipboard.io/4OMkpS.jpg With this in mind, can you please test with a default WooCommerce product and see if you get the fees? Additionally, please let us know which plugin you’re using for Subscriptions. Is it our own WooCommerce Subscriptions extension or a third-party product?
You can also enable debug mode in your Stripe settings (WooCommerce → Settings → Payments → Stripe → Settings → Debug Mode → Log error messages) and try placing a test order, then share the log found in?WooCommerce → Status → Logs.
Looking forward to resolving this issue for you.
-OPHi @omarfpg
The issue just happens with renewal orders (using WooCommerce Subscriptions), it’s working fine with simple products or even new subscription orders.
The log for the last renewal order (personal data have been hidden):
2024-07-12T22:50:13+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Info: Begin processing subscription payment for order 217175 for the amount of 9.90
====End Log====2024-07-12T22:50:13+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
payment_intents request: Array
(
[amount] => 990
[currency] => eur
[description] => **
[metadata] => Array
(
[customer_name] => **
[customer_email] => **
[order_id] => 217175
[site_url] => https://**.com
[payment_type] => recurring
)[payment_method_types] => Array ( [0] => card ) [off_session] => true [confirm] => true [confirmation_method] => automatic [customer] => cus_NPcFF5OM3snx2s [source] => src_1MesroEaUpLPTsBhHzXMAgtM [payment_method_options] => Array ( [card] => Array ( [mandate_options] => Array ( [amount_type] => fixed [interval] => month [interval_count] => 1 [amount] => 990 [reference] => 217175 [start_date] => 1720824613 [supported_types] => Array ( [0] => india ) ) ) ))
====End Log====
2024-07-12T22:50:14+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
payment_intents response with stripe-version: 2024-06-20
====End Log====2024-07-12T22:50:14+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Stripe PaymentIntent pi_3PbsI5EaUpLPTsBh1sfb428A initiated for order 217175
====End Log====2024-07-12T22:50:14+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
charges/ch_3PbsI5EaUpLPTsBh1wd3hmx8 request: Array
(
)====End Log====
2024-07-12T22:50:15+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
charges/ch_3PbsI5EaUpLPTsBh1wd3hmx8 response with stripe-version: 2024-06-20
====End Log====2024-07-12T22:50:15+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
charges/ch_3PbsI5EaUpLPTsBh1wd3hmx8 request: Array
(
)====End Log====
2024-07-12T22:50:15+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
charges/ch_3PbsI5EaUpLPTsBh1wd3hmx8 response with stripe-version: 2024-06-20
====End Log====2024-07-12T22:50:15+00:00 Depuración
====Stripe Version: 8.5.1====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3PbsI5EaUpLPTsBh1wd3hmx8
[object] => charge
[amount] => 990
[amount_captured] => 990
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] =>
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => **
[country] => AR
[line1] => **
[line2] =>
[postal_code] => 7600
[state] => B
)[email] => **************** [name] => **************** [phone] => ) [calculated_statement_descriptor] => **************** [captured] => 1 [created] => 1720824613 [currency] => eur [customer] => **************** [description] => **************** [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => 1 [metadata] => stdClass Object ( [customer_email] => **************** [customer_name] => **************** [order_id] => 217175 [payment_type] => recurring [site_url] => **************** ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => **************** [payment_method] => **************** [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [amount_authorized] => 990 [brand] => visa [checks] => stdClass Object ( [address_line1_check] => unavailable [address_postal_code_check] => unavailable [cvc_check] => ) [country] => AR [exp_month] => 9 [exp_year] => 2027 [extended_authorization] => stdClass Object ( [status] => disabled ) [fingerprint] => 7cDyJhbhnEWW8Iom [funding] => debit [incremental_authorization] => stdClass Object ( [status] => unavailable ) [installments] => [last4] => 3784 [mandate] => [multicapture] => stdClass Object ( [status] => unavailable ) [network] => visa [network_token] => stdClass Object ( [used] => 1 ) [overcapture] => stdClass Object ( [maximum_amount_capturable] => 990 [status] => unavailable ) [three_d_secure] => [wallet] => ) [type] => card ) [radar_options] => stdClass Object ( ) [receipt_email] => **************** [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/**************** [refunded] => [review] => [shipping] => [source] => stdClass Object ( [id] => **************** [object] => source [amount] => [card] => stdClass Object ( [address_line1_check] => unavailable [address_zip_check] => unavailable [brand] => Visa [country] => AR [cvc_check] => [dynamic_last4] => [exp_month] => 9 [exp_year] => 2027 [fingerprint] => 7cDyJhbhnEWW8Iom [funding] => debit [last4] => 3784 [name] => [three_d_secure] => optional [tokenization_method] => ) [client_secret] => **************** [created] => 1720824614 [currency] => [customer] => cus_NPcFF5OM3snx2s [flow] => none [livemode] => 1 [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => **************** [country] => AR [line1] => **************** [line2] => [postal_code] => 7600 [state] => B ) [email] => **************** [name] => **************** [phone] => [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => chargeable [type] => card [usage] => reusable ) [source_transfer] => [statement_descriptor] => [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] =>)
====End Log====
Regards.
- You must be logged in to reply to this topic.
