No longer showing the Donate shortcode widget from GiveWP?plugin on Mobile

Dear @kennyovercast ,

It seems like your website scripts are facing issues when delayed. Please, choose the solution based on your needs from the below 3 options:?

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using this guide.?
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the Fixing issues with plugins/themes/services section of this guide.?
3. You can simply disable the JavaScript Delay option from the Website Booster > Settings section. You can find more information about the Settings of 10Web Booster in this guide.?

Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane

I tried number 3 and it’s still not loading the donate widget. Is it for you on your end? If number 3 didn’t work, is it even worth trying the more complicated other 2?

Hi @kennyovercast ,
Thank you for the details.

While checking I can see the widget is now loading with no issues. Will you please kindly recheck?

Regards, Mane

It’s only working 1 out of 10 times or so. When I refresh the page it shows the spinning wheel forever. In Addition now the homepage is not loading the accessibility toolbar correctly. I’m wondering if I can still afford to use your plugin with all these unexpected issues.

Dear @kennyovercast ,
Our apologies for the caused inconvenience.

We were not able to reproduce the case on our side to troubleshoot for you. Will you please kindly try to disable the rest of the options from Settings section of your dashboard to find the one causing it?

Thank you for your time.
Regards, Mane

I tried all of the steps below and the Give Donation Widget still would not load correctly. When I deactivated your plugin my website and widget went back to functioning properly. If you have no other remedies I will have to delete your plugin.

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using?this guide.?
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the?Fixing issues with plugins/themes/services?section of?this guide.?
3. You can simply disable the?JavaScript Delay?option from the Website Booster > Settings section. You can find more information about the Settings of 10Web Booster?in this guide.?

Dear @kennyovercast ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

To enable the test mode:

1. Log in to your 10Web account
2. Click on the website where you want to enable the test mode
3. To the left of the dashboard under?Website Booster?click on?Frontend > Settings tab
4. In the?Test Mode?section, click the toggle
5. Click on?Enable?to activate

Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

Will be looking forward to hearing back from you!
Regards, Mane