no invoice + no order number

  • I purchased the Subscriptions extension of the plugin, paid 239 usd (, but I have received no invoice, no order number, just a link to download it. In order to download the invoice I have to login to woocommerce.com, but in order to to that you have to create an account with wordpress.com. I did all of that but when I log in I see no order, nothing. The assistance forwarded me a generic list of instructions which was not very useful in my case. Watch out before you buy…

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  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi there!

    I purchased the Subscriptions extension of the plugin, paid 239 usd (, but I have received no invoice, no order number, just a link to download it.

    That’s odd. The order number will be present under your WooCommerce.com account under My Account > Orders and there will also be an option to download the invoice. The account must be under the email address you used to purchase the extension.

    That said, I understand your request is related to the?WooCommerce subscription?extension and not to the WooCommerce plugin. This forum is for WooCommerce-core-related topics so can you please create a ticket with us at WooCommerce.com > My Account > Support? Please include a link to this review thread as well.

    We will be able to help you further there.

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