No instructions?

Hi,

Currently in our lite version of the plugin whenever the product is added in the cart after the cut off time is reached in the settings the cart will be abandoned and shown under the Abandoned Orders menu.

If you want to send the emails for the abandoned order you can add the email templates under the Email Templates tab.
Note : You need to set the cron jobs in the cpanel which will help to send the emails.

There are many features which we have in our PRO version, some of them are mentioned below.

1. In lite version you need to manually set the cron job where as in PRo version cron jobs are set automatically.

2. You can track the cart for guest users too in PRO version and in lite version the carts are tracked only for logged in users.

3. There are shortcodes provided in PRO version which helps you to add the cart link, checkout link etc which when clicked on direct to the respective page resulting in singe click recovery process.

There are many more features added in the pro version of the plugin.

Here is the documentation for the plugin on our site for PRO version: https://www.tychesoftwares.com/woocommerce-abandon-cart-plugin-documentation/

You can also test your requirements on our demo site of the plugin :
https://demo.tychesoftwares.com/woocommercepro/wp-login.php?redirect_to=https://demo.tychesoftwares.com/woocommercepro/wp-admin/admin.php?page=woocommerce_ac_page

Please let me know if you have any further queries.

Thanks,
Mansi Shah

You say to add an email template, ok. But what do you put into it? When you add one, it is completely blank!

I did create the cron job, set to check every 5 minutes for abandoned carts, and it does not work. I have 2 abandoned carts in the list, but I received no emails at all for them.

Where are the instructions to create an email template? Where is the list of shortcodes that will put the link in the email to allow the customer to do what you say in the description, and it does NOT say for the pro version!

(It does say below all the listed features “Note: Some features are available in the PRO version only.” but I don’t see that any of those features are included in the lite version!)

“Abandoned Cart plugin enables Customers to:
Recover their abandoned carts in a single click
Automatically logs in registered customers”

I did check out the link you provided, and it does show a demo. I assume the demo is of the pro version, correct?

If I cannot get the test/Lite version working , why would I want to pay so much money for the Pro version????

Hi,

For the templates, you need to add content manually in them. No where is it mentioned that there are default templates available.

The following link can guide you about the procedure for adding the Email Template and its content:
https://www.tychesoftwares.com/woocommerce-abandon-cart-plugin-documentation/#section4

Currently in the lite version, only the shortcode of customer name is available.

For any links to be available in the email template, you have to add them. If you do not add any links in the template, then no links will be sent.

Please let me know if you have any further queries.

Thanks,
Vishal Kothari

So how does one who is NOT a programmer figure out how to do all of what is said can be done, if there are no instructions? How would I get the link for any particular customer without knowing how to write code?

Shown in the screenshots on the link you provided are variables for cart link, coupon code, shop name, etc. but the only variable I see available in the Lite version is the customer’s name.

And even more importantly, why am I not getting any emails for my test accounts? I did set up the cron job to run every 5 minutes, but I have not received even 1 email yet, after at least 3 days.

This is what the description says:

Abandoned Cart plugin enables Customers to:

Recover their abandoned carts in a single click
Automatically logs in registered customers

Abandoned Cart plugin enables Admin to:

Identify the Abandoned Orders information, including the products that were abandoned
Offer incentives to customers to return and complete their checkout with discounts and coupons.
Create unlimited email templates to be sent at intervals that you set
Add custom variables like Customer Name, Product Information, Coupons, etc. in the email template
Embed Woocommerce coupons in the emails being sent to customers
Copy HTML from anywhere & create templates using the powerful Rich Text Editor
Track whether expired coupons are causing cart abandonment
You are notified by email when an order is recovered
Track abandoned orders value v/s recovered orders value
Track emails sent, emails opened, links clicked for each template/email
Automatically stops email notifications when a customer makes a purchase or uses the cart recovery link
Note: Some features are available in the PRO version only.

Which of these features ARE available in the Lite version? I don’t see any of them, with the exception of “Copy HTML from anywhere & create templates using the powerful Rich Text Editor”. IF any other of these features from your description ARE available in the Lite version, where is the documentation? I cannot find any at all, everything you are giving me is from the pro version.

Hi,

Sorry for your inconvenience.
The plugin sends the reminder email based on the active templates. So you need to create a template, set it as active and set the frequency. The plugin will get the customer data from the database and send the reminder email as per the frequency set.

The LITE version of AC plugin has only 3 shortcodes, they are:
<Customer First Name>
<Customer Last Name>
<Customer Full Name>
All other Shortcodes are available in PRO version Only.

For the issue of reminder email can you please let me know that do you have any active tenplates setup?
If yes, and still the emails dont come through then can you please show us your cron job command that you had set in the cpanel for send_email.php file.

If the plugin is setup correctly and yet you do not receive reminder emails or abandoned carts are not being logged, then can you please create a ticket at [email protected] and give us the admin access to your site so that we can check the issue and fix it.

Regards,
Mansi Shah

The cron job is set correctly, I have done that before, I know what I am doing with it. There is 1 active email template. The test email comes immediately. There are abandoned carts in the list, but no emails have been received for them.

I’m sorry, I don’t give anyone admin access to my site, so what else can I check?

@mansishah, Are you associated with this plugin?

Hi,

We tried to replicate the issue on our server and its working fine so can you please run your file path like this:
<your site name>/wp-content/plugins/<plugin folder name>/cron/send_email.php
on the browser and check whether reminder emails coming fine?

And yes I am working as Junior Developer with Tyche Softwares.

Regards,
Mansi Shah

@andrew: Yes, @mansishah is associated with this plugin.

:Vishal