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Hi @laurabea ! Would you mind going to Settings >> Permalinks and reset your permalinks to ‘post name’ > save changes, and then reload your site and try again, does that help with uploading and adding a gallery through the Insert Gallery Window ?

-Becky

I reset my permalinks to post name and was able to insert the gallery, but now none of my pages work (I am getting 404 errors.) ??

Yikes @laurabea . Adjusting permalinks is a very basic WordPress setting and shouldn’t break your pages and give 404 errors. You’ll need to contact your hosting provider to resolve that for you. Have your hosting provider check if mod_rewrite is enabled in your .htaccess file. You absolutely should be able to safely switch to ‘post name’ permalinks. Post Name is also more SEO friendly, so it’ll benefit your site overall to be on those permalink settings. ??

-Becky

I checked the .htcaccess file and the RewriteEngine is set to On. I read the WP documentation which says to delete your .htcaccess file so WP can generate a new one and did that then set the permalinks to post name… still doesn’t work. I saved a copy of the old htcaccess file and this was in it related to mod_rewrite:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^wp-admin/includes/ – [F,L]
RewriteRule !^wp-includes/ – [S=3]
RewriteRule ^wp-includes/[^/]+\.php$ – [F,L]
RewriteRule ^wp-includes/js/tinymce/langs/.+\.php – [F,L]
RewriteRule ^wp-includes/theme-compat/ – [F,L]
</IfModule>

Thanks for your help Becky – I contacted someone at my hosting provider and with a little sleuthing we determined that the issue was somewhere in the WordPress installation. I am doing a clean install now and hopefully that will fix the issue. ??

Great to hear @laurabea ! Assuming the culprit has been successfully discovered and you’re on your way to a solution, I am going to mark this thread as resolved. If in fact it is not resolved, please let us know, and we’ll change back the status.

-Becky