No image in PDF

  • Resolved Balendu

    (@balendugo)


    3 years, 3 months ago

    Hello,
    We have installed WooCommerce PDF Product Vouchers plugin. But in generating PDF it is not printing background image. I have been trying to find the solution in their documents and found one possible reason. I am copying the text below.

    Is the voucher text blown up or generally not looking right? Please note that you cannot use image-compression plugins.

    It will be great if somebody can help me to exclude these images from being optomized?

    I would need detail clear instructions please.

    Thank you very much for the support

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please do me a screenshot on your image optmization page

    Best regards,

    Thread Starter Balendu

    (@balendugo)

    Thank you for your response. Here is the screenshot https://prnt.sc/23kv0g9

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    sorry , I meant the stauts page , not setting page.

    Thread Starter Balendu

    (@balendugo)

    Did you mean this https://prnt.sc/23kvstd

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    yes, the screenshot you provided , indicates you did NOT have any image compressed by LiteSpeed Cache

    if you turn off the cache plugin , does that pdf thing work ?

    Best regards,

    Thread Starter Balendu

    (@balendugo)

    Where do I turn it off?

    Plugin Support qtwrk

    (@qtwrk)

    in plugin page , like any other plugin how you actiavte/deactivate

    Thread Starter Balendu

    (@balendugo)

    Yes, it worked when I deactivated the plugin. Now I am sure because of this it was not including background image in generating PDF.
    How this can be excluded?

    Plugin Support qtwrk

    (@qtwrk)

    try go to toolbox -> import/export , reset to default , see how it goes with default setting.

    Thread Starter Balendu

    (@balendugo)

    I reset to default but unfortunately it’s not working.

    Plugin Support qtwrk

    (@qtwrk)

    now that is weird

    please create a ticket by mail to support at litespeedtech.com with reference link to this topic

    we will investigate further.

    Thread Starter Balendu

    (@balendugo)

    I have sent email. I will be grateful to get support.
    Thank you

    Thread Starter Balendu

    (@balendugo)

    But I got automated response 

    Regarding the Lightspeedtech.com support area:

This email address is no longer being used. The administrative URL for this product has changed. You should visit https://members.im.tools/submitticket.php to submit a ticket for your product. Once you have submitted a ticket, our team will reply to you as soon as we can.

Thanks

    I am not premium member. That’s why can’t open ticket.

    Plugin Support qtwrk

    (@qtwrk)

    no , you used the wrong domain

    it’s litespeed , not lightspeed

    Thread Starter Balendu

    (@balendugo)

    Sorry, Sent to right one now.

Viewing 15 replies - 1 through 15 (of 15 total)
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