No image appears and ERR_HTTP2_PROTOCOL_ERROR

  • Resolved mkwm

    (@mkwm)


    4 years, 9 months ago

    Hello, there are no images in my mobile view. We got the error ERR_HTTP2_PROTOCOL_ERROR on the desktop.

    As a solution, I cleared the entire cache and closed the cache and http2.

    I couldn’t see the problem right now, but it needs to be dealt with.

Viewing 15 replies - 1 through 15 (of 31 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please provide the report number ?

    You can get it from toolbox –> report

    Best regards,

    Thread Starter mkwm

    (@mkwm)

    [extremely giant paste removed by moderators… please use gist.github.com or pastebin.com for long pastes and put a link to that here.]

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Yes well … I was kind of hoping you to send the report and give me the report number instead of post it here.

    Anyway , how can I reproduce the issue ?

    does the mobile image happens on iPhone or Android phone ?

    Best regards

    Thread Starter mkwm

    (@mkwm)

    You said I thought I would forward it from here. I have an iPhone device, I can only test it from here.

    I have already mentioned the problematic URL to you as a comment.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Your previous info has been removed by moderator , please provide me the report number.

    and as you are using iPhone , if you disable webp replacement and purge all , does it work on your iPhone ?

    Best regards,

    Thread Starter mkwm

    (@mkwm)

    I am currently using the non-webp version, I will let you know the test result.

    Report number: RGLNTQYT

    Report date: 06/15/2020 23:52:26

    Non-webp report

    • This reply was modified 4 years, 9 months ago by mkwm.
    Thread Starter mkwm

    (@mkwm)

    I think it is causing problems from the webp version. If I am not mistaken, the problem is solved.

    I’ll wait a little longer and activate webp. Let’s see what will happen.

    Edit:

    Webp is not a problem at the moment, but it may disappear in the future.

    • This reply was modified 4 years, 9 months ago by mkwm.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I’m sorry ?

    Do you still have image missing with webp off ?

    Best regards,

    Thread Starter mkwm

    (@mkwm)

    No problem when webp is off. However, this requires time for perception.

    I just opened Webp and the problem persisted.

    The best way to understand this is to keep the webp off for 5-6 hours. I extend the test period.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    OK , if you can confirm if issue is related to webp , I will work out a solution for you.

    Best regards,

    Thread Starter mkwm

    (@mkwm)

    Problem webp.!

    There was no webp for hours and the problem disappeared.

    Can we produce an urgent solution for this problem?

    • This reply was modified 4 years, 9 months ago by mkwm.
    Thread Starter mkwm

    (@mkwm)

    Please provide a return

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Try create a .htaccess file in /wp-content/uploads

    with code 

    RewriteCond %{HTTP_ACCEPT} "!image/webp"
RewriteRule ^(.*).(jpg|png|gif).webp $1.$2 [L]

    Best regards,

    Thread Starter mkwm

    (@mkwm)

    Bu What will this code do? Is this just for iPhone devices?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Yes, if you confirmed issue is from webp , that means likely , iPhone loaded with webp images which it doesn’t support.

    this rewrite rule will redirect webp image to its original files

    Best regards,

Viewing 15 replies - 1 through 15 (of 31 total)
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