No idea how to get the forms to work

I’m sorry you’re having trouble with this. I’ll do my best to get this resolved for you ASAP.

In most cases we discover that emails leave the website correctly, but are sanitized or deleted before delivery by internet spam protection measures. Because spam protection rules are constantly getting stricter, a form that previously worked can sometimes stop working out of the blue, even if nothing has changed on your website.

Do you currently have an SMTP plugin installed to send your emails? If not, I recommend installing and configuring one straight away. Most SMTP plugins will do the job, but I’d recommend looking for one that includes message logging – these logs can be useful if we need to investigate the issue further. Personally I use a plugin called “Post SMTP”.

SMTP sends messages in a way that looks more legitimate than the built-in WordPress mail service and helps your messages pass spam filters.

You should also check that your email messages are configured properly – here are 6 important things to check:

* Your FROM address MUST match the domain of your website. It is often best to set up a dedicated email for this, like noreply@mydomain.com.

* Your TO address should never match your FROM address. This looks unusual and can trigger spam deletion.

* If you specify a REPLY-TO address, it should never match your TO address.

* While you can include multiple addresses in your TO field, it is best to use the CC and BCC fields for additional recipients.

* Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.

* Minimize the links you include. Email messages with lots of links may trigger spam filters.

Let me know if that helps.

thank you. What does this mean – Your FROM address MUST match the domain of your website. It is often best to set up a dedicated email for this, like noreply@mydomain.com.?

I want people to be able to use the contact forms to send emails to me (admin email) Why would the from address be my domain?

Hi there,

Every email must have a FROM address, but when sending from a website, how this From address is configured is very important.

By default, this is the admin email that is configured in your WordPress settings – but this may be your personal email and may not be connected to your domain at all.

If your website is https://www.kabbalisticvillage.com and you are sending from a random Gmail address, it can mean that your messages get detected as spam. Your FROM address should match the website domain and be something like noreply@kabbalisticvillage.com. To internet spam filters this configuration looks much more legitimate, and messages will be more likely to reach their destination.

If your From address does not match your domain, this looks suspicious to internet spam filters and can mean that your messages get deleted before delivery.

i am sorry but I still don’t understand. I have a simple contact form. I want clients/customers to be able to send emails to my admin email from the form on the site. How can their email be @mydomain name? They have gmail accounts,etc…where do i set up all this info anyways? Thanks!

Hi @kabbalisticvillage,

If you don’t set the from email correctly, the emails will go to spam.

Since your users are contacting you from your contact form on your site, the emails are technically being sent from your site, not from the user’s email client.

For this reason, you’ll need to set the From email to an email that matches your site domain.

Then, set the Reply-To email to the email field of the user contacting you. This will make it so when you reply the email will automatically go to the user who filled out the form.
https://formidableforms.com/knowledgebase/email-notifications/#kb-reply-to-the-visitor

If you have further questions, please open a ticket on our Help Desk.

Best,
Matthew