no frontend any more since version 1.9.19

Hi @christianmuellerdhv,

v1.9.19 just has changes which removes error_logs. Can you confirm there are no other changes in your website?

Also can you provide

1. debug.log
2. Screenshots of FAQ group list in the backend
3. Screenshots of FAQs list in the backend
4. Screenshot of the shortcode in the backend editor

Hi Essekia,

I made a short screencast, please check:

https://spielwiese4.hanfverband-dev.de/faq

Unfortunately I don’t get any errors at all. I found another DEV a bit older and made an Upgrade from 1.9.18 to 1.9.19 and there the frontend is still working, so it does not seem to be a general problem!

But I still don’t have any idear, why it’s not working on our DEV linked above.

Best regards

Chris

@christianmuellerdhv Could you send a request to support [@] pauple [dot] com for a quicker resolution?

@christianmuellerdhv Things that would help debug faster:

1. Screenshot / cast of single FAQ Group (in the backend)
2. There is also a possibility of migration failing… things to try… wp_options table, you can check (helpie_upgrades, helpie_version) values

@christianmuellerdhv Any updates on this? Would love to replicate this issue and fix it asap.

Hi Essekia,

I deleted all the migrated content, deleted the plugin, cleaned the database and reinstalled the plugin one time from repository and one time with a local download. Both times I got the message “plugin headers not valid” after installing. With just the Dummy-Content from you the frontend seems to work, but there ist still an error:

“Notice: Function rest_validate_value_from_schema was called incorrectly. The “type” schema keyword for categories can only be one of the built-in types: array, object, string, number, integer, boolean, and null. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /homepages/31/d819653946/htdocs/clickandbuilds/Spiolwiese4/wp-includes/functions.php on line 5905“

Your theory that the problem could be generated by migration-failings is possible, because I migrated my Content with an Import-Tool and they all like to make trouble. But after a new installation?

Greetings

Chris

@christianmuellerdhv If that happens in a fresh install without imported / exported content, then the issue is something else.

rest_validate_value_from_schema() is on the list to be fixed, but have not noticed this causing all FAQs to not be displayed. This also would only affect blocks.

1. Would you see if it works in any of the versions between 1.9.15 and 1.9.19?
2. Are there any other data in the website or is the site completely fresh?
3. Are you using default FAQ Settings or do you remember changing anything?
4. Can you share your PHP version?
5. Could you check if your posts have a meta key / value called “question_types” / “faq”
   
   Possible to email at support [@] pauple [dot] com for quick interaction?

• This reply was modified 1 year, 2 months ago by Essekia.
• This reply was modified 1 year, 2 months ago by Essekia.
• This reply was modified 1 year, 2 months ago by Essekia.

Hi Essekia,

I still don’t understand it at all, but is seems to be a migration problem: the fields “click_counter” in the table postmeta had been invalid.

So it seems that this is more a problem of how I imported the content as a problem of the plugin.

Thanks a lot for trying to help me and sorry for your time…

Best regards

Christian

PS: +invalid entries in the field “question_types”

@christianmuellerdhv Then, import is the issue. Will try to implement a good import system for Helpie FAQ? Did you try to import from Helpie FAQs in another WP installation?

quesion_types shoud have this exact value:
a:1:{i:0;s:3:”faq”;}

Hey. The issue seemed to occur when I updated elementor. I think it was a dev update. I downgraded and installed the update again and it works now somehow.

Yes, I’ve imported the Helpie-FAQs from another WP installation, tried several Plugin + WP Importer…

@christianmuellerdhv If you use Helpie FAQ – Groups… Could you check if the importer plugins import wp_terms and wp_termmeta tables?

@essekia WP All Import handles the question_types meta in the wrong way. Will try to fix this via some other code or add a import feature in Helpie FAQ itself.

The short term solution is to replace all question_types values in wp_postmeta to: a:1:{i:0;s:3:”faq”;}

(If you don’t use Woocommerce Q&A pro feature.)

This would be the mysql command:
UPDATE wp_postmeta SET meta_value = ‘a:1:{i:0;s:3:”faq”;}’ WHERE meta_key = ‘question_types’;

@christianmuellerdhv

Here is a pre-release build which should solve this: https://drive.google.com/drive/folders/1_J201cmgt4_YxIn_pzIWxhSflFquzJDq?usp=sharing

Do try this in a local / staging site.