no form and fields appeare

Hi @tahmasebi,

Are those pages added to the menu? Please check that the submission and ticket list pages are the same ones that you chose when you go to Tickets – Settings – General tab. Also, check that those pages have the [ticket-submit] and the [tickets] shortcodes.

Regards.

Hi @tahmasebi,

I ran into the same thing. I made twso adjustments that helped me out.

1. Fix the errors in includes/class-product-sync.php
– go to line 193. It should read “continue;” Remove that line. There is a “break;”
right after which does the same.
– go to line 220. Replace that “copntinue;” with “break;”
– go to line 242. Replace that “copntinue;” with “break;”

2. Fix the errors in includes/functions-templating.php
– go to line 694. Replace that “copntinue;” with “break;”

3. Create your own theme
– go to the themes/ directory. In there is a folder called “default”. Copy that folder and rename it to something you like, e.g. “tahmasebi”
– now go to the Awesome Support settings and select the “Style” tab.
– in the first drop down box labelled “Theme” you should now be able to select “Tahmasebi”
– change the styles and other stuff in your folder now to adjust your display

If it still does not work you may want to try my custom theme folder:
Awesome Support Custom Theme

Best regards
George

Hi @glewe,

Thanks for your feedback, I will share this to my team so that this can be tested.

@tahmasebi, did any of these options work in your site?

Thanks.