No File found for latest episode

  • Resolved babydocotormamas

    (@babydocotormamas)


    4 years, 11 months ago

    Hello,

    We’ve been using the PowerPress plugin linked to our Blubrry account to post weekly podcast episodes with no issue but the latest episode doesn’t appear to be posting. The PowerPress player appears when I check in a preview but when I publish the page it reverts to a basic player and no file is found.

    I have tried taking down the post several times and re-publishing it. I have deleted and re-uploaded the audio file to Blubrry (which plays fine). And all the previous episodes play without issue on both the website and various streaming platforms.

    RSS feed validates but does mention that it cannot play the most recent episode. (https://babydoctormamas.com/feed/podcast/).

    Thank you,

    – J

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shawn

    (@shawnogordo)

    Hi babydocotormamas,

    Please go here:
    https://www.blubrry.com/contact/
    Click the Select link underneath All Other Inquiries and choose Technical Support. Fill out the form with your questions and someone will get back to you with assistance. Since you’re using Blubrry services, we have to answer your questions directly in order to comply with the ToS of this support forum.

    Plugin Support Shawn

    (@shawnogordo)

    I see you did already file a direct support ticket with Blubrry, which has been answered. Please send any followup questions you may have to the e-mail you received from Blubrry support.

Viewing 2 replies - 1 through 2 (of 2 total)
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