• Resolved ecomgal

    (@ecomgal)


    Hi,

    My form has some mandatory fields like name, phone, email etc and 2 upload fields ( 1 mandatory and 1 optional). I am facing 2 problems that I would appreciate help on:

    1) after filling and submitting the form, only the data from the uploads is arriving attached to the mail, rest of the fields data is missing.

    How to enable that?

    2) The thank you message appears on top of the filled form instead of a new page leaving the user confused whether the form has to be filled again. Ideally the filled form should go away when the thanks for filling message comes. Any way to enable that?

    All guidance is deeply appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Regarding 1
    First, I would suggest that you check if the data is really sent or not. To do this, go to “Entries” under Forminator, select the affected form from the dropdown menu and display the entries of the form. Click on one of the entries and check if the entered data is complete.

    If the data is present I would recommend you to check the e-mail notification for completeness. For this you have to go to the editing of the form and click on “Email notifications” in the sidebar. Click on the existing notification and check if the message text contains all the fields. If any fields are missing, you can click on the text “Inser form Fields” in the text editor and add the missing fields.

    Regarding 2
    Regarding the success message not disappearing, you need to click on “Behavior”, also in the editing. There you can define what should happen after submitting. In the best case a behavior is already created there. Click on it and below the message box is a checkbox which you select. This will make the success text disappear after X seconds (depending on what you have defined). There you can also define if a success message appears above the form or if the user should be redirected to a dedicated success-page.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ecomgal

    I hope you are doing well.

    I can see @ecomgal covered well the points, let me just include some links.

    1) after filling and submitting the form, only the data from the uploads is arriving attached to the mail, rest of the fields data is missing.

    Can you confirm if the submission is working well?

    On Forminator > Submissions, if you see all the data, please check your email notification template to confirm if you are using {all_fields}

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#email-notifications-forms

    2) The thank you message appears on top of the filled form instead of a new page leaving the user confused whether the form has to be filled again. Ideally the filled form should go away when the thanks for filling message comes. Any way to enable that?

    That is the regular behaviour, but you can modify it by redirecting to a thank you page or modifying the response:

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#after-submission

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @cartoonhank ,

    We haven’t heard from you for over a week now about the details of submissions, so seems you solved this problem.

    Feel free to re-open this topic if needed.

    Kind regards
    Kasia

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No fields except uploads submitting data’ is closed to new replies.