No Failed Captcha message

  • Hi,

    I was testing my site and trying to login at checkout here: https://patchy-art.co.uk/checkout/

    However it wouldnt let me log in, at first i thought it was bugged but after some digging i found it’s because the recaptcha login security thought i was a bot. However, when i failed the login at checkout i was not made aware this was the reason nor was there any prompt/error message saying to verify via email.

    Is this also the case via the regular logging page for woocommerce?

    How can we make sure people are told the reason they can’t logon/to check their emails to verify

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter patchyart

    (@patchyart)

    this was via the woocommerce ‘allow login on checkout’ and not through a different plugin

    Plugin Support wfpeter

    (@wfpeter)

    Hi @patchyart, thanks for reaching out.

    I do see a Javascript error on that page referencing an expected value that is null. This error from either another plugin, theme or custom code you’re using could be preventing any subsequent scripts loading properly on the page. This might mean our Login Security features aren’t working correctly. I also don’t see a reCAPTCHA icon on this page to suggest that it’s loading successfully.

    Firstly, ensure that WooCommerce integration is enabled in Login Security > Settings. Do you have reCAPTCHA enabled with a valid v3 key/secret combination for your domain? If all that seems good, try disabling all other plugins except for Wordfence and see if you’re able to complete the login. If this works, reenable your plugins one-by-one to see when the Javascript issues in your browser console return. Let us know any errors that you’re seeing either on-screen or in your console with just Wordfence enabled.

    Thanks,
    Peter.

    Thread Starter patchyart

    (@patchyart)

    Hi,

    I disabled all plugins except Wordfence and Woocommerce and changed my theme however the login at checkout still doesn’t work

    Here is alink to a site with all plugins deactivated and theme changed:

    https://patchy-art.co.uk/checkoutlogin/checkout/

    Thanks

    • This reply was modified 1 year, 9 months ago by patchyart.
    Thread Starter patchyart

    (@patchyart)

    Testing with wordfence and wordfence login security disabled shows that the login does work.

    I have realised that the wordfence login security is the same as wordfence, so i have disabled that but the error persist

    Furthermore, when disabling:

    • WooCommerce integration

    Or

    • Enable reCAPTCHA on the login and user registration pages

    The issue goes away, the issue also goes away when i enable recaptcha test mode

    • This reply was modified 1 year, 9 months ago by patchyart.
    • This reply was modified 1 year, 9 months ago by patchyart.
    • This reply was modified 1 year, 9 months ago by patchyart.
    • This reply was modified 1 year, 9 months ago by patchyart.
    • This reply was modified 1 year, 9 months ago by patchyart.
    Thread Starter patchyart

    (@patchyart)

    Link for checkout: https://patchy-art.co.uk/testing/art/

    Link to add a product so you can get to checkout page: https://patchy-art.co.uk/testing/checkout/

    This site only has woocommerce and wordfence enabled, and is on the default theme not a child

    • This reply was modified 1 year, 9 months ago by patchyart.
    Thread Starter patchyart

    (@patchyart)

    Hi,

    I haven’t back from you guys, not sure if you have seen my updates/if you are looking into this?

    Plugin Support wfpeter

    (@wfpeter)

    Hi @patchyart, my apologies for the late response on this.

    We have had 2FA and WooCommerce related updates in version 7.9 of the plugin, so it’s important in this case to know if you’re running this version of Wordfence or haven’t updated it yet.

    So that we can check compatibility with Wordfence, your configuration, and other plugins you may have installed can you please send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks again,
    Peter.

    Thread Starter patchyart

    (@patchyart)

    Hi,

    I’ve sent this diagnostic email!

    Thanks

    Thread Starter patchyart

    (@patchyart)

    Hi,

    Did you guys receive the email okay?

    Plugin Support wfpeter

    (@wfpeter)

    Hi @patchyart, thanks for sending that over.

    I can’t see any key issues with permissions or communication. I can replicate issues with your checkout login, but when the page loads there’s an error on the following code, possibly resulting in Javascript entirely breaking on that page – including for our and other plugin scripts:

    if(document.getElementById("post_status").value!="publish")

    It’s reporting that “post_status” is null in my browser console and causing a fatal error. From what I can find, this is custom code to enforce the filling out of custom fields but it’s not present on this page – hence the error. Check any plugins or custom code in header/footers to stop this code from showing up on your checkout page to see if the Wordfence scripts then succeed when trying to log in or checkout as guest.

    Thanks again,
    Peter.

    Thread Starter patchyart

    (@patchyart)

    Hi Peter, this problem occurs when all plugins are deactivated so I don’t think it’s coming from one of those and i havent done any custom coding outside of plugin use

    please advise

    • This reply was modified 1 year, 8 months ago by patchyart.
    Thread Starter patchyart

    (@patchyart)

    Hi Peter, after some digging around i have fixed that error, however the problem still persists

Viewing 12 replies - 1 through 12 (of 12 total)
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