No excel option in export email page

Hello @littlewarmhk,

The option works for us https://prnt.sc/qbax4n
So what spreadsheet program are you using?

Regrads

I am now using Microsoft one.
But does it matter? I mean, I should be able to choose the option for exporting the email list, right?
Is there any reason why there is no option for me to choose on the wordpress panel?

Hello @littlewarmhk,

The plugin only creates file csv. So you can use Microsoft excel to open these file

Regrads

I know it can export csv originally, but why it won’t become csv after I have pressed the button?
What should be the normal reaction if I press the export button? Will the Microsoft excel automatically pop up or it will automatically save to my computer?

After I pressed the button, it just went to a website with the text without any format.

• This reply was modified 5 years, 3 months ago by littlewarmhk.
• This reply was modified 5 years, 3 months ago by littlewarmhk.

Hello @littlewarmhk,

You can see the email export step here

Redrads

In the video, it will save to csv when you pressed the button. But my case is, when I pressed the button, it went to a page with those texts like what my link show.

There maybe conflicts with other plugins. Can you deactivated other plugins then check again ?

Regards

I used the health check plugin and disabled all other plugins. With the only woocommerce activated, the export function still only brought me to a website with those texts.

Is this the function of pro version?

Hello @littlewarmhk,

No, This is the function of free version.
we are sorry for the inconvenience.
Can you let me know your URL?

Regards

• This reply was modified 5 years, 3 months ago by mytrinh.

https://little-warm.com
I am thinking if there is any method for me to change those texts into correct format

Hello @littlewarmhk,

I have sent you an email, please check and reply.

Regards

.

• This reply was modified 5 years, 3 months ago by littlewarmhk.