‘No event scheduled’ error

  • Resolved katelibrarian

    (@katelibrarian)


    1 month ago

    When users click on the date Oct 25 it returns ‘No events scheduled’ event though there are events showing on that day in the calendar view. Some dates work as expected and some don’t but we can’t work out why. Any help appreciated!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @katelibrarian ,

    Thank you for reaching out.

    I just visited your events page (https://hla.oldham.gov.uk/events/) and I seem to be able to navigate to Oct 25 and still see events. Could you provide some screen recordings of the issue to help us understand the situation?

    Thread Starter katelibrarian

    (@katelibrarian)

    Thank you @tristan083

    I can see events on Oct 25th now too, so I tried the 31st and have the same issue – it may not be very clear from the screen recording but I click on ‘Thur 31’ first and then the ‘+3 more’ and both results are ‘No scheduled events’ https://youtu.be/wFlYiFLNxME It seems to work on my phone but not on my work or home laptop. Really appreciate your help and advice!

    Plugin Support tristan083

    (@tristan083)

    Hi @katelibrarian ,

    Thank you for your message and the information.

    This looks like a tell-tale sign of caching interfering with the calendar functions. If your site is employing some caching solutions, I advise you look over our Caching with The Events Calendar guide for insights and recommended configurations.

    Thread Starter katelibrarian

    (@katelibrarian)

    Hi @tristan083

    Thanks so much! I’ll have a look and see if there are some changes we can make.

    Kate

    Plugin Support tristan083

    (@tristan083)

    You’re welcome, Kate!

    Feel free to let us know how that goes or if you have further questions/concerns.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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