No error, but not data for Analytics

Hi @kristencudden, thanks for opening a support topic with us. Currently when viewing your site it doesn’t look like you have analytics connected at all. Could you please confirm that you have previously connected the Analytics module in Site Kit? And if you have since disconnected this, could you please connect once more and share your?Site Health information. You can?use this form?to share privately if preferred.?

Once you have shared these further insights I will be able to suggest some further steps to take to see why you may not be receiving any Analytics data.

I just submitted the form with all of the information, thank you.

@kristencudden Thanks for sharing the information. I can see that you do indeed have Analytics connected in Site Kit but it looks as though the code snippet is being stripped out of your source code. This code may be stripped out or blocked by another plugin you have on your site.

I can see that you have the Jetpack Protect plugin active on your site. If you temporarily disable this plugin can you then see any Analytics tags being captured when testing your site URL in the Google Tag Assistant?

You can also try following our troubleshooting steps here which may flag any other potential plugin conflict. Let me know how you get on with all the suggestions and if you are unable to find anything we can continue to troubleshoot this further with you.

I disabled JetPack Protect, but it made no difference. I am using so few plugins and they are all plugins I use with other website hosted at the same host with an active Site Kit that works properly. That’s why I’m so baffled. This website WAS a rebuild starting with an previous WordPress website. But I’ve removed almost all of the plugins previously used and checked in Appearance > Customize for anything buried in the CSS.

I also didn’t see any difference with the troubleshooting plugin.

@kristencudden Could you please try going to this URL which will create a temporary test WordPress site with Site Kit pre-installed. Could you then try setting up Site Kit using the same Analytics account. Once setup, please check your source code to see if you can see the Site Kit analytics placed code snippet.

Yes, I can see the snippet installed on that URL. So does that mean that something is blocked it from displaying on my website?

@kristencudden It looks that way yes. I would try manually disabling plugins one by one and checking for the snippet each time. I’d also suggest checking this with your hosting provider as there could be some firewall or security rules blocking this snippet placement.

Let me know after you have performed these checks and if you are still unsure on the cause we can continue to investigate this with you.

So I’ve tried contacting the hosting platform, they had no insight. I tried debugging with the plugins and removing any extra plugins – that didn’t help. I turned off Edge Cache at Pressable – that didn’t work. I’m just not sure what the problem is. I’ve never seen it before.

I finally just removed the tracking code in Site Kit and added it manually. Not what I would like, but I need to get tracking for this client and that worked.

If you have any other insight, I’m all ears, otherwise, that at least works.

@kristencudden Nice job finding the workaround! Site Kit will pick up manually placed Analytics code also so as you say this will work. Although not your ideal solution, I am glad to hear that this option works for you.

Given that the test with the temporary WordPress site worked without issue, it does seem as though there is likely an issue at the hosting level and it’s a shame that your host can’t shed anymore light on this.

I will perform some tests on my side to see if I can recreate this and if I do find anything I will let you know here.

Thanks Adam, I totally agree. Their answer was they don’t support help for 3rd party plugins. I know there is something conflicting as you mentioned, it works with a temp site. But at least I have it firing now and collecting data.

And it Site Kit will display results for the manually placed code, then I think we have a solution. I’ll be watching for the next few days to confirm.

Thank you for all your support!

Hi @kristencudden I just wanted to circle back on this and let you know that after further testing I was unable to find anything from a Site Kit perspective so as suggested previously, this looks to be an issue at the hosting level.

I am glad that you have the workaround for this to be able to continue using Site Kit and hope that you can work with your hosting provider to find the root cause so that you can let Site Kit place the desired code for your Google services on your site.

It’s been a pleasure helping you with this. Is there anything else I can help you with at this time?

Thank you for all your help. I’ll just keep it as is.

No further work is needed!