no entries shown but txns processed

  • Resolved grahameq

    (@grahameq)


    3 years, 1 month ago

    Since 10/14 we have had 11 paypal txns processed through our form. First we were not getting emails which is bad, but not a huge deal because I could export the entries. Now the txns are not even creating entries at all!! Wnen I look at the txns in paypal – I know that they are coming through the smartform because of this in the custom field of the paypal details ‘type=form&campaign_id=1&formId=rednaoform_VWffU9VH7a3LucjS2LN3&sformid=2’.

    Please advise this is critical as we cannot reconcile our payments. Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • JenWebDev

    (@jenwebdev)

    If you’re using WooCommerce, the orders need to be set to completed before the entries show in Smart Forms. I had this concern too.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Sorry for the delay, unfortunately i can’t give support about features of the full in here due the WordPress forum rules. Could you create a support ticket here please? https://smartforms.rednao.com/contactme/

Viewing 2 replies - 1 through 2 (of 2 total)
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