No emails with serial number

Hello shmell77,

If i’m not wrong, it sounds like you are facing an issue where the serial numbers are not being included in the order confirmation emails sent to customers.

We have already tested WC Serial Numbers latest version 1.6.6 and found no issue from our end. So I might need to check out a few things so that you don’t miss out on anything.

Please make sure you’re using the latest version of WooCommerce, WC Serial Numbers and your WordPress Theme. Sometimes issues like this are resolved in updates.

Also, please review your email logs, and check them to see if the emails with serial numbers are being generated or not.

If the issue still persists, please submit a support ticket at [email protected] preferably with relative screenshots and solid brief of the issue.

Hopefully we can sort this out for you.

Thanks.

Hello, how your plugin send serial number to customers? It sends separate email with serial numbers, or it’s insert them into Order Complete email?

Order complete emails sent to all test orders…

Hello shmell77,

Let me tell you a quick demonstration of how WC Serial Numbers send serial numbers to customers.

Order Confirmation/Thank You Page: Once the purchase is done and the order status is completed, the serial number can also be displayed on the order confirmation page/thank you page.

Order Confirmation Email: Once the purchase is done and the order status is completed, an order confirmation email is sent to the customer with the serial number included.

Customer Account: Once the purchase is done and the order status is completed, your customers can access the serial number on their order details section from their account dashboard on your Woo store.

I hope this answers your query.

If you have any more queries, please visit pluginever.com to learn more.

Thanks.

Ok, so your plugin insert serial codes into Order Complete email. This not happens in my case. I receive these email without serial codes.

After your explanation i was able to see that Codes is included in Order details of customer account dashboard… have one more question now, how to edit this serial number section? I need there only serial codes, without other parameters.

Please advise.

Hello shmell77,

Editing the serial number section is an advanced feature of our plugin.

As you referred you only need to show serial codes without showing other key properties or parameters, you can easily do that but our free version of the plugin does not allow it.

Please reach pluginever.com for your query. We do have live chat facilities to talk about your concerns in a more convenient way.

Thanks.