no emails using godaddy

  • Resolved haychart

    (@haychart)


    6 years, 11 months ago

    Hi

    had to move a site to GoDaddy

    created a godaddy email but was told that wont work – read a few answers here and says create a gmail and use settings –

    smtp.gmail.com
    TLS
    587

    its still not working for me – i dont use godaddy – just helping a friend

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi, you are probably experiencing the same problem as posted in this thread.

    Kind regards

    Thread Starter haychart

    (@haychart)

    i thought that but they are saying not

    Thread Starter haychart

    (@haychart)

    Just tried again and now i get

    SMTP ERROR: Failed to connect to server: Connection refused (111)SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    this is using
    smtp.gmail.com
    TLS
    587
    Authentication yes
    username
    password

    Hi, I am not sure how the other person in the forum post I shared above fixed his issue with GoDady.

    I guess the best thing to do would be to ask him. You might want to reply in the above forum post.

    Let me know what the outcome is.

    Thank you

    Thread Starter haychart

    (@haychart)

    i did some work on it last night and now i can send from the Test Email tab and receive that email fine

    when i fill in the contact form it says thanks for contacting us – but i don’t receive the email

    Hi, did you check to see if the e-mail is landing in your spam folder? If you don’t mind me asking, what did you do to get it working? The reason why I am asking is to help those who run into a similar situation as you while using GoDaddy.

    Thank you

    Thread Starter haychart

    (@haychart)

    It now works completely

    Although it did come with {Spam?} heading

    i don’t know if there was an error somewhere or it just needed time for settings to take effect

    SMTP Host – localhost
    Encryption – None
    SMTP Port – 5
    Authentication – Yes
    then cpanel email and password

    Hi, I am happy to know that it is working for you.

    I am marking this thread as resolved.

    GoDaddy employee posting from a personal account here. There was a typo in haychart’s post. Those settings are for cPanel but he made a mistake on the port. The correct settings are:

    For cPanel hosting:
    SMTP Host – localhost
    Encryption – None
    SMTP Port – 25
    Authentication – None

    For every other hosting type:
    SMTP Host – relay-hosting.secureserver.net
    Encryption – None
    SMTP Port – 25
    Authentication – None

    Connecting to outside servers on standard mail ports is a security policy GoDaddy won’t change for shared hosting. You’d need to use a provider that supports port 80 or an API, which is usually one of the reputable delivery services like sendgrid.com or mailgun.com

    • This reply was modified 6 years, 11 months ago by bsweaney.
Viewing 9 replies - 1 through 9 (of 9 total)
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