No emails sent for new enrollment and orders for free course

  • Passion

    (@passiondigitalpublishing)


    2 years, 8 months ago

    Dear LearnPress Support,

    I noticed that after the update to version 4.1.6, some emails are successfully sent and some are not sent eventhough I have enabled all emails to be sent for all occasions in the LearnPress settings. Here are results of some testings:

    Emails not sent out (I used the Email Log plugin to check):
    1. New sign-up and enrollment for courses by new users
    2. New enrollment for existing uses
    3. Acceptance email to users who request to be an instructor

    Emails that were successfully sent and received:
    1. Email to administrator requesting to be an instructor
    2. New WordPress account signup NOT via the “START COURSE”
    3. Password reset

    Would appreciate you can look into the emails issues.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi,

    I asked our team to check it now, if correctly, we will release a hotfix as soon as possible. Thank you for the information.

    Thanks

    Thread Starter Passion

    (@passiondigitalpublishing)

    Hi,

    I would like to add that the emails are not received for new signup and enrollment for free courses. For paid courses, purchased via paypal, there are emails received.

    Hope this provide more clarity.

    Plugin Support brianvu-tp

    (@briantp)

    Hi,

    Do you enable the option no require to enrol for the free course?

    Thanks

    Hello,
    I encounter the following difficulties while the setting is done, the e-mails are not sent or received:
    Courses registered, new orders, courses completed, administrators and users. Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
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