Stucked on “sending” with AMP

  • Resolved Harmario

    (@harmario)


    4 years, 3 months ago

    Hi!

    I having problems with WPforms Lite and AMP Plugin.

    The exact problem is when trying to push “Send”, the button changes to “Sending” and dont show any confirmation that the form was sending, it stay on “Sending”.

    I did some test deactivating AMP Plugin and it works.

    If I change the recaptcha to no one (I used v3) its stucks on “Sending…” as well but I can see the emails on my gmail like with V3 recaptcha. The button create a confusion cause dont dont show the message confirming the email was send with no errors.

    What can I do?

    Thanks!

    • This topic was modified 4 years, 3 months ago by Harmario.
    • This topic was modified 4 years, 3 months ago by Harmario.
Viewing 13 replies - 1 through 13 (of 13 total)

  • Hello @harmario,

    Thanks for contacting us & I apologize for the trouble!

    When you have some time, can you get in touch with the hosting provider and check the level of security for mod_security? Sometimes, server configurations can cause issues to submit the form in AMP mode.

    Further, you may also try out the troubleshooting steps described in WPBeginner’s tutorial on troubleshooting WordPress?

    Thanks!

    Thread Starter Harmario

    (@harmario)

    Hi!

    Thanks a lot for your reply.

    My hosting was cheking de mod_security and the modified something was blocking it but now, they can see there is a problem with de AMP and the WPForms Lite and buttons still appears like “Sending…”

    Im still recieving the emails if I do a form but still confusing for my costumers. It is very important to me to fix it cause the form is my way to make deals with other business.

    ??

    • This reply was modified 4 years, 3 months ago by Harmario.
    Thread Starter Harmario

    (@harmario)

    View post on imgur.com

    This is the error the hosting give to me.

    Thread Starter Harmario

    (@harmario)

    Im still having the same problem.

    Any one can help me to fix it?

    Hello @harmario,

    I apologize for the trouble and the delay in circling back!

    When you have sometime, can you please share the website URL so I can take a closer look?

    Thanks!

    Thread Starter Harmario

    (@harmario)

    Yes. Here is.

    https://logicalia.net/contacto/

    Hey @harmario,

    Thanks for sharing the website url!

    I tried looking at the website and it seems that the wpforms.js file is missing. It looks like there might be a conflict between the forms and the site theme or another plugin which is the reason why the wpforms.js file is not loading. To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!

    Thread Starter Harmario

    (@harmario)

    Thanks for the reply.

    Like I wrote in the beginning of this post, the problem with WPForms Lite is when it works with AMP, If I swith off the AMP Plugin, the forms works.

    Any idea?

    Happy 2021!

    Hello @harmario,

    I apologize for the trouble! I checked with our devs on this and it appears to be a conflict between WPForms and AMP which has been reported to our dev team and they’re working on a fix for the issue.

    I apologize for the inconvenience in the meantime!

    Thanks!

    • This reply was modified 4 years, 2 months ago by Prashant Rai.
    Thread Starter Harmario

    (@harmario)

    Thanks, Prasant.

    I will be waiting for the update.

    ??

    Hello @harmario,

    Please feel free to reach out when you have any questions around WPForms. In case it helps, you can keep an eye on the changelog page for all the updates here.

    Thanks!

    I am having the same issue. Any updates from the dev team?

    @cuz74
    Please start your own topic, since your problem may be totally different from what other people have, even if some symptoms happen to be the same.
    I’m going to close this thread.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Stucked on “sending” with AMP’ is closed to new replies.