No emailed tickets or confirmation when using Test Mode?

  • Resolved discotoast

    (@discotoast)


    2 years, 6 months ago

    I’m currently testing this plugin on a website using ‘Test Mode’ in Tickets Commerce and noticed that I’m not seeing any emails (Tickets, confirmation or admin notifications) being received after a test purchase is completed.

    Is this normal behaviour?

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter discotoast

    (@discotoast)

    Update:

    I was able to resolve the issue in regards to the email that contains the ticket(s) using Post SMTP, however I’m still not seeing the emails from the eCommerce handler (Tickets Commerce) to either the admin or the purchaser.

    I’ve checked the Email Log in Post SMTP and confirmed there was no send attempt for either of the eCommerce handler emails to the admin or the purchaser – is this due to being in Test Mode?

    It’s also worth noting that the PDF Tickets extension (v1.2.2) isn’t attaching the PDF to the tickets email.

    • This reply was modified 2 years, 6 months ago by discotoast.
    • This reply was modified 2 years, 6 months ago by discotoast.

    Hi there,

    Thanks for reaching out to let us know about this.

    I’m glad you were able to figure out what was happening with the ticket emails.

    Tickets Commerce doesn’t send out any notification emails for transactions. Instead, those are handled by the payment processor (PayPal or Stripe) that you’ve configured on your site.

    I hope this clears things up. Let me know if you have any other questions.

    Best regards,

    Marho

    Thread Starter discotoast

    (@discotoast)

    That clears things up, absolutely.

    Thank you for the quick reply Marho!

    I know that there’s no/limited support for the PDF Tickets extension, however is there somewhere you would like me to submit a ticket for this other than here?

    Other than that, this topic can be closed and marked resolved.

    Thanks Again,

    Cameron

    Plugin Support Abz

    (@abzlevelup)

    Hi @discotoast, that’s awesome. Good to know that my colleague Marho cleared things up in regard to this issue. You’re very much welcome.

    Is there somewhere you would like me to submit a ticket for this other than here?

    We do have a helpdesk for premium customers having an active license. For Free users, we only have this forum.

    If you have some time to review, here — that would be amazing.

    Please do not hesitate to bump a new ticket on our way for different topics/issues. We’d be glad to help you out.

    Have a great day!

    Cheers,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No emailed tickets or confirmation when using Test Mode?’ is closed to new replies.