No email to new customers

  • Resolved iceberk

    (@iceberk)


    4 years, 9 months ago

    Hello,

    I am using woocommerce to sell credits on my site. The problem is that no email sent to the new customer after registering. But one email is sent to customer and admin when he purchases a credit. The box is ticked in the woocommerce email settings.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there!

    First, you’ll want to see if the emails are being correctly generated. You can do this by installing a plugin like WP Mail Logging, creating a new account, then checking in the email log to see if the email is there.

    If the emails are being generated, there’s a good chance that the site’s server is blocking them from being sent. In this case, you’ll want to look into a dedicated SMTP provider.

    If the emails aren’t being generated, most likely, something is conflicting with WooCommerce. This guide will show you how to check for conflicts.

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)
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