No email to administrator

Hi @xroma77

After updating wordpress to version 6.3.1 and woocommerce to version 8.0.3, messages to the administrator are not sent. (none) Interestingly, messages to customers go out.

From what I understand, you’re experiencing an issue where, after updating WordPress to version 6.3.1 and WooCommerce to version 8.0.3, emails are not being sent to the administrator, even though emails to customers are being dispatched without any issue.

First off, I suggest you take another look at your WooCommerce email settings. You need to ensure that the “Enable this email notification” option is ticked for all necessary email notifications and the recipient email is set to the administrator’s email address. You can find this in WooCommerce > Settings > Emails.

If you’ve double-checked everything and you’re still running into issues, it might be a good idea to install the WP Mail Logging plugin. This handy tool lets you track all emails sent from your WordPress site, giving you crucial insights if your emails aren’t making it to their destination.

Once you’ve got the WP Mail Logging plugin installed and activated, you can access the log by heading to your WordPress dashboard and clicking on ‘WP Mail Logging‘ in the left-hand menu. This will give you a detailed rundown of all the emails sent from your site.

Please keep an eye on this log while you carry out a few test orders and let us know about anything unusual you notice. This could be error messages or indications of failed email sends.

For more assistance, feel free to check out our guide on ?? ‘Resolving Common Email Issues‘. It’s packed with detailed steps on how to troubleshoot common email problems.

Lastly, could you share a copy of your site’s System Status with us? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thanks for your patience and cooperation as we work through this together!

I have fluentSMTP plugin. Of course, all notifications are checked.

After downgrading the emails started.

Hi @xroma77

I have fluentSMTP plugin. Of course, all notifications are checked. After downgrading the emails started.

Thanks for getting back to us quickly with more details. It’s great to see that downgrading your plugins temporarily solved the email issues. However, we understand that you’d like to use the latest versions of WordPress and WooCommerce without any hitches.

Given that you’re using the FluentSMTP plugin, there could be compatibility issues with the latest versions of WordPress and WooCommerce. Here’s what you can do to troubleshoot:

1. Check FluentSMTP settings: Ensure that the SMTP settings are correctly configured. Incorrect SMTP settings might cause email delivery issues.
2. Plugin conflict test: Disable all plugins except WooCommerce and FluentSMTP, and see if the issue persists. If the problem is resolved, you can start reactivating your plugins one by one to identify if there’s a specific plugin causing the conflict.
3. Theme conflict test: Switch to a default WordPress theme like Storefront and check if the issue still exists. This will help us determine if there’s a conflict with your current theme. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
4. FluentSMTP logs: Check the email logs in FluentSMTP to see if there are any error messages or failed sends.

If these steps don’t solve the problem, consider reaching out to the FluentSMTP support team. They might have more insights into any potential issues with their plugin and the latest versions of WordPress and WooCommerce.

In the meantime, please share your site’s System Status with us. This will help us understand your site’s setup better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

We appreciate your patience and cooperation in resolving this issue. Keep us posted on your progress.